Tom Goodwin

Tom Goodwin's Speech Descriptions

What Matters in 2025

A provocative presentation that outlines and simplifies key themes and trends of vital significance to leaders across sectors. We are in a time of seemingly constant change, uncertainty, volatility, and confusion, not least because every technological trend out there is labeled the next big thing. In this 50-minute custom session, Goodwin presents insights and offers clarity on the new realities of business, contextualized by the macroeconomic climate, new consumer behaviors, and new technology trends.

This presentation and Q&A session typically cover elements such as A.I, Spatial Computing, the implications of 5G, voice interfaces, advanced robotics, and drones. It also considers the growth of marketplaces, the rise of eCommerce, open ecosystems, changing regulations, and more. It’s written entirely around your needs.

Rethinking Your Business Around the Power of AI And New Technology

If you could begin with a blank slate, how would you design your business in an era defined by artificial intelligence? What would its vision be, and how would AI shape its structure? What AI-savvy talent would you employ, where would they be located, and what would your training and culture look like to foster AI innovation? Which AI technologies would be best suited for your needs today—think generative models, predictive analytics, or autonomous systems? What would your data strategy be, leveraging AI to uncover insights, and which AI-driven products, services, or experiences would that strategy inform? Most importantly, how do you bridge the gap to reach the AI-powered future you’re envisioning?

In his ongoing research on the world’s most innovative companies, Tom has organized these decisions into strategic priorities, with AI at the forefront. This is a clear and concise presentation looking at the ways in which businesses can put new technology at the heart of their business and unleash the power of the new for an era with radically different customer expectations.

Learnings include human-centered design, service expertise, and mobile-first thinking. It covers what we can learn from companies that are driving change in the world, with specifics we can apply, as they relate to culture, processes, structure, and thinking, to help businesses adapt and thrive.

Retail Futures

This presentation provides a comprehensive look at the altered retail environment of the post-pandemic world. It focuses on new consumer behaviors and new business models that are here today and highlights key trends for the medium-term future. This is an entertaining and inspiring deep dive into what matters most in the world of retail.

Themes explored can include disintermediation, shoppable media, personalization, influencer commerce, the implications of voice interfaces and automation, and more, depending on specific needs. This presentation can also outline demonstrative ideas and suggested areas of exploration for future growth.

The Future of Financial Services

Technology has profound implications for many markets; it changes the paradigms upon which financial products, experiences, and regulations have been based, alters our perception of competitive threats, and it transforms our understanding of consumer behaviors. It also opens up radically new possibilities for the years ahead and a range of opportunities to tap into now.

From insurance to lending to digital wallets and beyond, players across all aspects of finance are set to be transformed by a new technology, an altered regulation, and a range of new consumer behaviors.

Goodwin covers how trends such as API-based thinking, blockchain, emerging tech, and the no-code movement are shaping your future, what your strengths are in the current landscape, and what can be done to increase your impact immediately.

Building a Culture of Innovation

What has propelled you and your company to succeed so far may not be what’s needed to thrive in the future. In a world of thrusting startups and the loss of the incumbents’ advantages, what’s needed is a new mindset for growth and change. Yet equally, the values your company was built upon, the qualities it embodies, and the strengths your people channel on a daily basis, can be precisely what needs to be reinforced in order to stand out and make an impact.

Building your culture—and meaningfully aligning it internally and externally—is the most important way to create a platform for the future, and this presentation explains how.

Customer Experience Transformation

The power of more personal screens, more data, richer interactions and Artificial Intelligence provides us with a radical new canvas to rethink CX around. The real power of digital transformation isn’t to improve what you’ve done before but rethink around the newly possible. Recent advances make this moment a time to leapfrog ahead of your customers, by an in-depth change to how your company sees, understands, sells to, and serves it’s customers. This is an entertaining and inspiring deep dive into how companies need to reorg around richer customer insights, how they need to use empathy and imagination to better connect with people. From loyalty programs to customer service training, to better workflows, to new data strategies. What happens when we build with more ambition , more empathy and more imagination for greater future growth? You will leave with practical tips and strategies that you can implement right away to enhance your customers’ experience and increase your bottom line.