Travels from California, USA
Terry Jones's speaking fee falls within range: $20,000 to $25,000
Founder of Travelocity.com, Terry Jones has a proven track record of leading companies that have revolutionized their industry. The former travel agent practically put travel agents out of business with Travelocity.com before moving on to co-founding and building Kayak.com and Wayblazer.com.
With over three decades of experience as an entrepreneur, Jones has accumulated a wealth of knowledge from his successes and failures. As a consultant he’s used the lessons he’s learned to help companies transition to the digital economy and extend their brand through social media and technology. Author of the book ON Innovation, the seasoned trailblazer provides both readers and audiences with a step-by-step plan to take innovation from “concept” to every day skill.
Prior to Sabre, Jones joined American Airlines in 1978 as Director of Product Development when American Airlines acquired Agency Data Systems, a Florida-based mini-computer accounting systems company. He became president of the division when it moved to Dallas/Fort Worth.
A graduate of Denison University in Granville, Ohio, Jones entered the travel industry in 1971 as a travel agent with Vega Travel in Chicago. He later served five years as a vice president of Travel Advisors, a company specializing in business travel to Eastern Europe and the USSR, with offices in Chicago and Moscow.
Jones is managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves as Chairman of the Board of Kayak.com, and is on the boards of Smart Destinations, Inc. and Rearden Commerce. He is a special venture partner with General Catalyst Partners of Boston. Jones also is Chairman of the Lake Tahoe Shakespeare Festival and serves on the national Information Technology committee of the Boy Scouts of America.
Professional disruptor, Terry Jones offers key advice on how you can turn on innovation in your company and why when it comes to disruption, senior executives are more worried about technological advancements than climate change.
Relaying his experience with Travelocity, he illustrates how digital tools have given consumers an unprecedented amount of confidence and autonomy; at the same time they’ve set the bar high when it comes to companies giving them online tools they can use to simply and quickly resolve problems, complete tasks, or have an extraordinary customer experience. “As customers get smarter, they get harder to catch,” Jones notes, attesting that innovation is necessary to “build a better mouse trap.”
Terry Jones shares hard won insights learned from creating 10 startups and working for some of corporate America’s best mentors. Combining pertinent content with his wry sense of humor, he takes audiences outside the box and into a future where a company’s survival hinges on building an innovative work culture and meaningful digital presence. Jones’ outlook will make businesses reconsider how they’re operating while challenging them to expand their minds, be more risk-friendly, and maximize their youngest and newest talent.
The Business of Innovation Terry Jones brings audiences a unique perspective on innovation. Terry took a team of 10 and built a multi billion dollar enterprise based on an innovative idea that most of his colleagues thought would fail.
Terry created a culture of innovation where new ideas were celebrated, mistakes became fast learning loops, and employees learned that anyone can innovate. Terry will take your audience through the steps to nurture new ideas and the organizational structures, funding policies and team members required for success.
Many speakers talk about the future, Terry gives audiences step by step plans to create it.
Building Digital Relationships with Your Customers Online research will soon influence over $1 trillion in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store.
Terry will show your audience the importance of adding digital relationships to your company’s strategies. At companies such as Travelocity, Kayak.com, La Quinta Hotels and Earthlink, Terry has been involved in creating, leading and implementing CRM strategies that leverage the digital world.
Terry will open the door to this new world with examples drawn from all types of online and offline companies. He discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior online. Not just for consumer companies, these techniques are essential for the industrial buyer as well whose world is also being reshaped online.
Participants will learn how to craft a multi-channel strategy to deal with tomorrow’s marketplace.
Entrepreneurship - Entrepreneur or Intrapreneur? The story of the entrepreneur in the garage is well known. But how does one build a startup inside a huge corporation? How do you successfully innovate in large and sometimes bureaucratic organizations?
Terry started Travelocity.com as a department inside the multi billion dollar Sabre Corporation. Starting with an idea and a team of ten he grew the department into a multi billion dollar public company with over 35 million members and 1200 employees.
Intrapreneurs face different challenges than entrepreneurs. Competitors are as likely to be internal as external. In this world, who you report to can be as important to an intrapreneur as building a brand is to the entrepreneur. His story of how one navigates the corporate power structure to turn an idea into a company has applicability for anyone with a new product or a new idea.
Leadership In A Wired World
It′s a new world out there...
A world where ′the office′ is anywhere and communication is constant; where the pace of change is staggering and the ′wired generation′ is entering the work force. In this new world, how do you lead?
The basic principles of good leadership haven′t changed in hundreds of years; but, in this new world, how we APPLY them MUST change.
Terry Jones has led both large corporations and small startup companies. As a CEO, a board member, and a consultant, his innovative leadership style has helped reshape the travel industry. In this program, he offers concise and actionable insights into how leadership is changing in this new technology -driven world.
Innovation in a Corporate Environment
The story of the entrepreneur in the garage is well known. But how does one build a startup inside a huge corporation? How do you successfully innovate in large and sometimes bureaucratic organizations?
Terry started Travelocity.com as a department inside the multi billion dollar Sabre Corporation. Starting with an idea and a team of ten he grew the department into a three billion dollar public company with over 35 million members and 1200 employees.
Intrapreneurs face different challenges than entrepreneurs. Competitors are as likely to be internal as external. In this world who you report to can be as important to an intrapreneur as building a brand is to the entrepreneur. His story of how one navigates the corporate power structure to turn an idea into a company has applicability for anyone with a new product or a new idea.
21st Century Marketing
Today ecommerce is no longer a craze nor a bubble but a requirement for all businesses. Large companies and small are finding the right techniques to become true multi-channel marketers. The growth of on line search is forcing companies to compete at the product rather than the brand level and understanding how the ′wired generation′ is going to shop and buy is key for tomorrow′s winning companies. Jones, whose company remained profitable as the dot com bubble burst discusses the essential ideas that companies must apply for success in the wired world. He provides a clear vision of how the internet will continue to change the way products are marketed and sold.
Customer Relationship Management in a Multi-Channel World
Terry learned early on that the internet added a new dimension to direct marketing and CRM. In the past, managing your customer required a combination of deep data mining with great marketing flair. The internet added the ability of pinpoint targeting at very low cost. Learn how Travelocity.com built a loyal customer base and found ways to target its member base and get the latest view of how to utilize customer information on the web and in all your customer contact points. Jones discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior on line. It′s a multi channel world today, with 35% of consumers shopping all channels (phone, web and store). Today′s customers require seamless service in all channels, and companies who can provide that experience combined with deep knowledge of the customer will lead tomorrow′s marketplace.
“Its been three months since you spoke to our group and people are still using your examples!” Web Loyalty
“You far exceeded our expectations Terry, and our expectations were very high.” Ben Franklin Partners
“Your comments created quite a bit of conversation among our executives, and that’s just what I was hoping for!” AAA
“Your speech exceeded even the highest expectations that I had for you. The substance of your speech was thoughtful, provocative, challenging, inspiring and comprehensive. Not only did you have a lot to say, but you said it very extraordinarily well. Your delivery was fabulous.” National Association for Home Care
“Terry received the highest rating of any speaker in our 27-year history (overall 4.78 out of a perfect score of 5 and we only allowed whole number submissions!). He was exceptionally entertaining while also delivering information that was directly relevant to the group.” Paciolan
Partial Client List:
Help Desk Institute Society of Consumer Affairs Professionals
Columbia University Denison University Harvard University Northwestern University Rice University Southern Methodist University Texas Christian University University of Texas – Austin
Association of Accounts Payable Professionals Arthur Andersen Charles Schwab Mortgage Bankers Association Million Dollar Round Table Securities Industry Association Techmecca Banking Group USAA Wells Fargo VISA
American Hardware Manufacturers Association IBM S C Johnson Corporation Whirlpool
Association of Directory Management Baptie and Company DCI CRM Summit Direct marketing Association Fortune magazine 2005 World Marketing & Sales Forums (Munich, Milan, Lisbon) Marcus Evans Scandinavian CRM Conference
Hanley Wood NJ Apt Owners Association Spingstreet Retail Air Conditioning Contractors Association International Car Wash Owners Association
ADP ATG Automatic Meter Readers Association Ben Franklin Broadvision Cardtech – Securetech E- Government Association Gartner Group Forrester G.E. Information Services Internet world Mississippi Technology Conference Meeting Planners International (Dallas) Organization for Advancement of Small Telecommunications Companies Southwestern Bell Software Spectrum Inc Technology Association of Georgia Tech Florida Tech Target CIO Conference Web Loyalty Corporation
American Automobile Association BCD-NV International Air Transport Association Institute of Certified Travel Agents Naitonal Limousine Association Las Vegas Chamber of Commerce Professional Conference Management Association Res Expo Thrifty Rent-a-Car Unisys Airline Conference
Michigan Governors Tourist Conference Wisconsin Governors Tourist Conference Florida Governors Tourist Conference California Governors Tourist Conference Connecticut Governors Tourist Conference Pennsylvania Governors Tourist Conference Tianguis De Mexico Tourism Conference Carribbean Tourism Conference
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