Ross Dawson Profile

Ross Dawson is a futurist and entrepreneur in worldwide demand for his uncanny skill at predicting developments and trends. He is best known for his book “Living Networks” which forecasted the rise of social networking and impact it would have on the way we do business and live.

While Ross believes the future is unpredictable, he teaches audiences and organizations around the globe to analyze current trends and uncertainties so that they can orchestrate better decisions and actions today.

Deemed one of “the 40 Biggest Players of Australia’s Digital Age,” Ross is the founder of four companies under the umbrella of the venture consulting firm Advanced Human Technologies. As founding chairman of The Future Network, Ross aids some of the world’s biggest companies in strategy planning. In addition to his entrepreneur work, Ross has authored or coauthored five books and over 100 articles.

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    Ross Dawson is globally recognized as a leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author.

    He is Founding Chairman of four companies: international consulting and ventures firm Advanced Human Technologies, futures think-tank Future Exploration Network, leading events firm The Insight Exchange, and influence ratings start-up Repyoot.

    Strong demand for Ross′s expertise has seen him deliver keynote speeches across six continents and consult to leading organizations worldwide such as Ernst & Young, Macquarie Bank, Microsoft, News Corporation, Procter & Gamble and many others.

    He is author of the bestseller Developing Knowledge-Based Client Relationships, now out in its second edition, and the acclaimed book Living Networks, which foresaw the social networking revolution. He also writes the highly influential Trends in the Living Networks blog, has written White Papers for organizations including SAP and Microsoft, and has published over 100 articles in leading publications worldwide.

    Ross′s frequent media appearances include CNN, Bloomberg TV, SkyNews, European Business Network, Channel News Asia, ABC TV, Today and Sunrise shows, Washington Post, CIO, Australian Financial Review, BRW and many others. Ross was recently named by Digital Media magazine as one of the 40 biggest players in Australia′s digital age.

    Ross has run executive education programs and lectured at numerous top-tier academic institutions around the world, including Australian Graduate School of Management and the University of Virginia

    Previously Ross worked in senior positions in London, Tokyo and Sydney with organizations including Merrill Lynch, NCR and most recently Thomson Financial as Global Director, Capital Markets. He holds a B.Sc (Hons) from Bristol University and a Grad.Dip in Applied Finance from Macquarie University, and is certified as a Master Practitioner of Neuro-Linguistic Programming (NLP). He has extensive international business experience, and speaks five languages.

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Ross Dawson's Speech Descriptions

Possessing a solid business track record and extensive history of collaboration with leading corporations, Ross Dawson brings undeniable credibility and authority to the stage. Holistic and balanced, Ross examines the economy, globalization, technology, and their impact on society and your business practices. He offers key insights equipping his audience to make informed decisions and develop short and long-term strategies to ensure their organization’s success.

Aside from numerous presentations aimed at general business audiences, Ross delivers several seminars tailored to specific sectors including healthcare, aged care, marketing, financial services, media, libraries, and museums.


Creating the Future of Business
Powerful driving forces across business, technology and society are shaping our world. Online and mobile communication, globalization, attitudes to the environmental, generational change, rising customer expectations and many more issues raise vital challenges for companies. However these and other shifts also uncover extraordinary business opportunities. In this compelling keynote Ross Dawson shows what is shaping the future of business in your industry, and the steps you can take to succeed in this exciting world.

Leadership for Radical Times
The shocks and dislocation of the global financial crisis are leading us into a time of radical change on all fronts. The winners in this next phase of the economy will be those who demonstrate leadership to their customers, suppliers, and partners, by showing them how to shift to highly profitable new ways of working based on collaboration, integration, and transparency. Ross Dawson describes the leaders of today and tomorrow, and how they are turning radical change into massive opportunity.

Profiting from Technology Trends
Information technologies are transforming business and creating extraordinary new possibilities, however it is often difficult to keep on top of the key trends. Ross Dawson takes an entertaining and insightful look at the latest in technology and how to apply them to creating business value. He examines how to use social media to build powerful customer relationships and access new markets, apply online technologies to build a more efficient company, and implement tools for tapping global talent. This presentation is suitable for a general business audience such as association members, and can be adapted to different sectors and degrees of audience sophistication.

Embracing the Future
We live in a time of accelerating change, when the fortunes of companies rise and fall faster than ever before, driven by new technologies, global competition and heightened consumer expectations. We can choose how we respond to these dramatic shifts - in seeing the challenges before us, or seizing the enormous opportunities that are arising by embracing the future. In this inspiring and motivational keynote speech Ross Dawson provides clear insights into possibilities and potential of the world today, and the action you can take to create an extremely successful future for yourself and your company.

The Power of Social Media
In just the last five years, social media tools such as Facebook, Twitter, Wikipedia, LinkedIn, blogs and far more have transformed how people communicate with friends, keep up with news, do business, and express their opinions on the companies they buy from. No organization can ignore the fact that their customers are talking about them with the world and large, and making decisions based on what they find on Internet, be it true or false. Many companies are discovering that social media in fact offers an extraordinary opportunity to market, build powerful customer relationships, and attract talented staff. Discover how you can make social media a driving force for your business success.

Competing in the Global Economy
The increasing pace of change in business is creating massive challenges and opportunities. The swift rise of communications technologies, global competition, regulatory pressures, and outsourcing are just some of the forces that must be understood and addressed in any effective business strategy. In this compelling keynote Dawson explains the MegaTrends of the global economy, the implications of a networked world based on talent and innovation, and the challenges and opportunities of generational change. From these he draws the key action steps organizations can take to prosper in a challenging environment.

Tapping Personal Networks to Drive Business Success
Research has repeatedly shown that an individual′s success and work performance are driven by the quality of their personal networks. Today, six degrees of separation are rapidly shrinking. We still meet people and develop many relationships face-to-face, however online social networks are adding many ways to connect with people, build relationships, exchange ideas, and create an extraordinary life. Those who have the skills and character to create value with others will prosper the most. In this compelling and highly interactive keynote address, Dawson will show how you can plug into the living networks to liberate yourself and create more opportunities for yourself and others.

Harnessing the Power of Innovation
In a globalized, commoditized world, the only remaining sustainable advantage is in consistent innovation. Networks, both inside and outside the organization, are the key to successful innovation in products, business processes, and strategy. Staff and their ideas can be connected in new ways to yield powerful outcomes. Even giants such as IBM, Boeing, and Procter & Gamble have realized they cannot be self-sufficient in innovation, making them adopt "open innovation" approaches, reaching outside to an entire world of talent. Open source software concepts provide a valuable foundation for many emerging commercial models. Dawson shows his audience the new frontiers of effective innovation, and offers practical prescriptions on how to innovate faster, better, and more effectively.

Building Exceptional Client Relationships
Today client loyalty seems like a thing of the past, with pricing, tenders, and procurement managers increasingly driving business. In this world, companies need to create clear strategies to build deeper and broader relationships with their clients. Relationship leaders can customize services, implement deliberate programs to develop trust, and ultimately lock-in their clients by consistently creating greater value. Ross Dawson, the world-renowned author of Developing Knowledge-Based Client Relationships, provides key steps and inspiration to adopt the attitudes and behaviors of true relationship leaders.

Thriving on Information Overload
We are not only swamped with email, messages, meetings, and must-read information, but we are also expected to keep up with the latest industry trends and new technologies, not to mention our Facebook and Twitter profiles. In a world of extraordinary information overload, there are a clear set of habits, approaches and technology tools that can help us to master the tide and keep on top of it all. Those who learn to thrive on overload will be true masters of the information age.


Creating the Future of Media
Media is at the very heart of society and business. Today the media landscape is changing at a dramatic pace, impacting every company and every individual. New digital media is exploding, ranging across online news, mobiles, blogs, personalized advertising, video billboards, e-books, social networks and far more. Yet newspapers, magazines, TV and radio are not about to disappear. Discover the driving forces in the media landscape, and how to profit from the shifts that are transforming the world of media and marketing.

The Future of Financial Services
As we gradually emerge from a massive shock to the financial system, the financial services industry is in transition, driven by regulatory shifts, changing customer attitudes, the rapid development of online services, competition from new sources, and industry consolidation. Those finance professionals that embrace new approaches will thrive as the sector adjusts to a dramatically different post-crisis world. This keynote can be adapted to a variety of financial services sectors, including banking, broking, financial markets, investment banking, wealth management, financial planning, and insurance.

Leadership in Professional Services
Every professional services industry is being driven by powerful forces, including connectivity, commoditization, regulation, and rapidly evolving client attitudes to service providers. Professional services are taking an increasing share of the economic growth, but professionals must embrace new ways of working in order to succeed in the challenging times ahead. The winners will be those that lead their clients into entrenched knowledge-based relationships, build effective internal networks, and embed innovation into their work processes. Personal leadership will be the foundation of success for every professional.

Influence is the Future of Marketing and PR
A global US$1 trillion dollar industry is being transformed. Every form of advertising is having decreasing impact, push marketing is gradually dying, and mainstream media is in long-term decline in its reach and consumer impact. However the marketing industry′s future is bright. Total marketing spend is hardly set to reduce in an increasingly crowded marketplace, but it will be allocated to those activities that truly make a difference. Influence - based on conversations and aggregated opinion - will be at the center of how companies seek to drive sales and customer engagement. Media thought leader Ross Dawson, who founded the Future of Influence Summit, will share the latest trends, insights, and opportunities in the world of influence.

2020: The Future of Work and Organizations
The world of work is changing at an extraordinary pace, with many existing jobs being supplanted by technology, entirely new jobs springing up daily, and cheap communications meaning almost every job other than hairdressing and massage can be outsourced around the planet. The expectations of young people are dramatically different to those of their parents. Many of the most successful organizations today are responding by building highly networked and flexible structures. The opportunity for corporate leaders, strategy executives, and HR managers is to create organizations that will be relevant and highly competitive in the dynamic business world of the years to come.

The Global Health Economy: Today and Tomorrow
Health is taking an ever-larger proportion of the economy, in the US already accounting for 17% of GDP. Aging populations, increased expectations, more advanced - and expensive - treatments, and entrenched health industry structures mean costs will continue to rise. However there is the potential to create far more effective and efficient systems. Personal health records, pro-active health measures, expertise networks, and robotic assistance are just some of the issues that will drive the future of health. Go on an extraordinary futurist′s journey through where the health industry may go, and what actions today could drive a healthier society tomorrow.

How Technology is Transforming Aged Care
Information technologies are transforming aged care. Telemedicine offers new ways to care for the elderly wherever they are. New generation tools such as memory aids improve people′s quality of life. Communication technologies connect loved ones in powerful new ways. eHealth initiatives, soon supported by pervasive high-speed broadband across the nation, will enable better care and better health. World-renowned futurist and author Ross Dawson offers insights into the extraordinary promise of information technology in aged care, and how best to take advantage of the resulting opportunities.

The Future of Libraries and Museums
Libraries and museums often boast a wealth of history and tradition. Yet they must adjust and remain relevant in a world of extraordinary online resources and instant gratification. Entertainment, education, and experience are colliding as physical and virtual worlds are combined. Today these institutions have the opportunity to energize communities with their cultural heritage and future as never before.

What People are Saying about Seeing Ross Speak

Rating Entries

“Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.”
David Maister,
author of Managing the Professional Service Firm and The Trusted Advisor

“For many professional firms, there is no bigger challenge than deepening their relationships with key clients. In this arena, Ross Dawson is a master and his book, for those prepared to study and change, can provide off-the-shelf competitive advantage.”
Professor Richard Susskind, OBE,
author of The Future of Law

“Ross Dawson was the first among the world′s business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter what your business, if you want to know more about your clients or customers, you′ll find this book useful.”
Thomas H. Davenport,
Professor and Director of Research,
Babson College,
Accenture Fellow,
author of What’s the Big Idea?

“Insightful, practical and beautifully straightforward this should be essential reading for anyone offering professional or creative services.”
Verna Allee,
author of The Future of Knowledge: Increasing Prosperity through Value Networks

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Books by Ross Dawson:

Living Networks – Anniversary Edition: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy
An executive′s guide to success in the network economy The networks are coming to life. In Living Networks, Ross Dawson offers a systematic executive′s framework for taking advantage of this extraordinary transformation. Dawson shows how to lead organizations in our intensely networked global economy. He shows how to tap networks to deepen relationships with customers and partners, promote “distributed innovation,” and accelerate the development of profitable new products and services. Finally, he shows how individuals can plug into living networks to liberate themselves, earn more money, and achieve greater personal satisfaction.

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Developing Knowledge-Based Client Relationships / Edition 2
Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.

Developing Knowledge-Based Client Relationships, Second Edition expands on the first edition by including two entirely new chapters, a new focus on leadership, current insights into professional services strategy and technology, and 16 new or updated case studies of best practice.

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