Robert Richman

Robert Richman's Speech Descriptions

Robert’s presentations deliver an engaging, exciting experience with cutting edge information on culture, engagement and customer service. His programs cover topics like how to unleash untapped energy and build agility, creating immediate and long-term culture change, wowing with customer service, and many more. He shares stories from his experience with Zappos.com, and provides tools that motivate audiences to create culture in their organizations, engage employees and ultimately improve their bottom lines.

Robert Richman creates an engaging, exciting experience with cutting-edge information on the topics of culture, engagement, and customer service. Speech topics include:

Finding the Unicorn: Agile Enterprise Culture
(perfect for CIO's and other technology audiences)
Agility. It's now a requirement to outlast and out-innovate the competition. It's a great strategy, and yet... Culture eats strategy for breakfast. Most agile transitions either don't work, or they're met with lukewarm results - all because the culture did not embrace it. As CIO, you are at the intersection of technology, data and operations. What you may not know is that technology drives culture and thus you are more qualified than anyone to drive culture change.

Developing an Outstanding Culture
After sharing stories of what makes for an amazing culture where people love to work while driving results, Robert opens up the audience′s eyes to what culture really is and how it works. Sharing this view of "The Matrix" behind what′s really driving the company, Robert shows how culture change can actually happen immediately, by demonstrating how the culture of the room can change in a moment. Now that the audience understands the power of culture, how it works, and how it can change, Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

WOWing with Customer Service
Robert starts by sharing a brief history of customer service so that everyone knows how we got to this historic moment in time where the customer is truly driving the economy. At this point everyone realizes the value of service and the severity of what will happen if everyone in the company does not view it as their job. Next Robert shares a service framework model that can be used to design any customer experience in a way that guides all employees and yet honors the artistry that is necessary for every interaction. People walk away feeling inspired by what service can not only do for the customers, but for their own every day experience.

The Values-Based Company
Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com, then shares the science behind why they work so well. Once you learn the secrets behind how values work, Robert then takes the group through a process of becoming familiar with their own core values. Lastly, Robert leaves the group with a process to use in discovering and then implementing the values across the organization.

Employee Engagement
Engaged employees are productive, efficient, have a great time, and stay for decades. This means low turnover, and highly motivated employees you don′t have to micromanage. Robert shares his experiences from Zappos (A company that became the #6 Best Place to Work in America). He then shares the key to how engagement works and gives the audience a model they can use to immediately create their own engagement programs that can be implemented right when they return to the office.

The Key to Empowerment
So many managers are frustrated because they believe they are empowering their employees, and yet their people are not acting on it. Robert reveals the secret to why empowerment today does not work, and replaces it with a model that they can use to drive innovation and ultimately satisfy every customer.

Game-Changing Innovation
Innovate or die. The pace of change has become so rapid that even the best products today may not be here tomorrow (Tivo has stayed around as a word, but not as a brand). The companies that understand what their brands are truly about will channel that power into their new products and services and remain the champions. Robert shares the counter-intuitive principles that actually drive innovation, leaving audiences inspired to take a new approach that is not only inspiring but a lot more fun.

Conference Closer!
Have you ever had an amazing conference, and yet within a couple weeks it′s business as usual with no change? Most organizers plan an amazing event but miss an opportunity to close it in a way that keeps people energized while holding them accountable. Robert Richman (formerly of Zappos.com, and author of the upcoming Culture Blueprint) is a closing speaker who helps your audience leverage their ideas into action. Rather than quickly flying in and out, Robert stays for the duration of the event, picking up the themes. He closes the event by talking about the culture within the room itself, summarizes what happened with wit and humor, and finally adds an accountability exercise to keep everyone on task. The ending is a high energy closer that gets people excited to get back to work. Ask yourself, are you willing to invest in follow-through, or will you leave it to chance?