Michelle Ray

Achievement & Peak Performance, Customer Service / Loyalty, Generations, Leadership, Team Building

Travels from British Columbia, Canada

Michelle Ray's speaking fee falls within range:
$5,000 to $10,000 (Speakers' virtual presentation fees are generally around 60-80% of the in-person fee range noted here.)

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Michelle Ray Profile

Michelle Ray is a highly sought-after international consultant, author, educator and business keynote speaker. She began her career in the media industry in the early 1980s. After being told by management that she “didn’t have what it takes” to succeed in the business world, Michelle was inspired to start her own business.

Michelle established Walkabout Seminars, her successful international training, speaking and consulting company in 1995. Through her company, Michelle offers training and keynote speaking services in areas she describes as high demand essentials for professional growth. The company now has registered offices in Vancouver, Canada and Sydney, Australia.

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      • Michelle Ray is a highly sought-after international consultant, business keynote speaker, author and educator who demonstrates a deep understanding of the consequences of low morale and ineffective leadership in the workplace.

    Born in Australia, Michelle began her career in the media industry during the recession of the early ′80s. She was once told by management that she “didn′t have what it takes” to succeed in the business world. With self-doubt and a lack of mentors, Michelle was inspired to move up the management ladder to self-employment; creating her own successful international business. She believes that leadership is a state of mind and helps individuals at any stage of their career to master personal leadership… the ability to take charge of oneself in any situation. Michelle speaks passionately about self – actualization, the importance of outstanding leadership in the workplace and the responsibility of positive communication and influence.

    Michelle uses an interactive approach to inspire and captivate the imagination of her audiences. Walkabout Seminars International, Michelle′s training, speaking and consulting company, was established in 1995. With registered offices in Vancouver, Canada and Sydney, Australia, Michelle offers her training and keynote speaking services in areas she describes as high demand essentials for professional growth. She also offers in-house business seminars and consulting for leadership development, recruitment, retention, understanding changing demographics and improving workplace relationships.

    Michelle is a “Certified Speaking Professional” (CSP), the highest-earned designation in the speaking industry. Less than 600 people worldwide have earned this distinction after meeting rigorous criteria established by the National Speakers′ Association. She has been listed in the Who’s Who of Professional Speakers and has worked with a myriad of clientele providing in house seminars and conference presentations. Her style has been described as refreshing, uplifting, entertaining, informative and amusing with a common sense message.

    Michelle has received standing ovations for her keynote presentations on workplace morale and personal accountability. Her energy is not limited to the speaking arena. Michelle loves to run and has completed the Vancouver International Marathon. By hiring Michelle Ray, your organization will bring profound benefits to an individual’s ability to realize his or her full potential; professionally and personally. Her energy, dynamic presentation style and masterful use of humour will motivate your team to reach higher heights and positively impact the “bottom line.” A greater sense of purpose, job satisfaction, and customer retention are “must haves” to survive in today’s work climate. Michelle’s depth of knowledge and powerful message is guaranteed to energize, inform and inspire workplaces across the globe.

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Michelle Ray's Speech Descriptions

Michelle is one of less than 600 people in the world to have earned the distinction of “Certified Speaking Professional” (CSP) from the National Speakers’ Association. She has also been listed in the Who’s Who of Professional Speakers. Inspired by her experience in the media industry, Michelle speaks passionately about self-actualization, the importance of outstanding leadership in the workplace and the responsibility of communication and influence.

Michelle’s interactive programs captivate the imagination of her audiences. Her style has been described as refreshing, uplifting, entertaining, informative and amusing with a common sense message. She has received standing ovations for her keynote presentations on workplace morale and personal accountability. Her energy, dynamic style and masterful use of humor motivate audiences to reach greater heights and positively impact the “bottom line.”

The Power of Personal Leadership - Attitude makes the Difference
We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own “stinkin′ thinking.”

Whether your group needs an attitude adjustment, tune-up or makeover, audience members experience a memorable, popular keynote as they learn what lies behind a s.m.i.l.e as well as the true meaning of making a difference!

Leading the Team of One
Is leadership the influence you have on others? The respect you get from your peers? Your ability to implement a business strategy? The number of people who report to you? Or the number of friends you have on Facebook?

Over the course of her professional career in the media and advertising industry, Michelle got hit with two deep recessions that brought her face to face with the true meaning of leadership…

Learning objectives and benefits for attendees:

  • Implement specific strategies to develop outstanding results in business relationships
  • Discover the power of positive influence with co-workers and clients alike
  • Apply the incredible leverage of modeling a “do-what it takes” attitude

World Class Service Excellence
The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold–medal performance with every customer experience? The first point of contact can make or break customer relationships within seconds. Is your team set up to win the seven second challenge with customers? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take there business elsewhere due to an attitude of indifference!

Learning objectives and benefits for attendees:

  • Recharge your attitude to client relationships: They are the reason you are in business
  • Learn the six secrets of customer satisfaction to outsmart the competition
  • Improve your internal client relationships to increase bottom line results
  • Learn dynamic communication strategies…Master the art of diplomacy with your most annoying clients!
  • Avoid the “cost of loss” …a bad service experience with your organization has immeasurable consequences!

Leading the generations: Adjusting attitudes for outstanding, collaborative workplaces
The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere, leaving you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures.

In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are prerequisites for leadership success in managing our human capital.

Learning objectives and benefits of attending for managers:

  • Understand the “push” and “pull” factors regarding employees’ decisions to stay or leave.
  • Learn how to apply positive communication & influence to give support and motivation to all team members; regardless of age, culture and attitudes.
  • Practice the language of leadership to use when giving feedback to different generations.
  • Learn how to create a work environment that fosters retention by encouraging creativity, participation in decision – making, brainstorming problem solving.
  • Experience hands – on opportunity to practice the power of positive connection will all generations!

Operation Cooperation: How to Build Outstanding, Collaborative Workplace Relationships

In these volatile times, teams within every type of organization are grappling with the challenges presented by the different values, attitudes and expectations present in today’s business climate. “Operation Cooperation” offers you a winning strategy to build an outstanding workplace culture where everyone is empowered to communicate, collaborate and connect. In this interactive presentation, the concept of cooperation will be reinforced with an emphasis on the importance of successful internal workplace relationships to achieve an atmosphere of camaraderie and respect. Our external professional relationships are compromised when the spirit of a unified team is lacking. Participants will have the opportunity to refocus, re-energize and be reminded of the value of collective wisdom... prerequisites for outstanding team relationships.

Learning objectives and benefits for attendees:

  • Realign your core personal values to those of your workplace
  • Discover how to influence others with outstanding interpersonal skills
  • Experience first-hand the benefits of a collaborative atmosphere
  • Embrace the values of cooperation and respect …essentials for building a culture of excellence

What People are Saying about Seeing Michelle Speak

Rating Entries

    “The skills you taught have been incredibly helpful in improving the quality of work and satisfaction in the workplace”…BC Teachers Federation

    “Our departmental training team spent a lot of time researching and then selecting a speaker for our annual session and did it ever pay off! We’ve already noticed a more positive attitude from staff, and that is thanks to you”…City of Victoria

    “This was one of our most successful conferences on record… We were especially pleased with your invaluable presentation at our conference and would definitely recommend your services to anyone organizing future business events….” Retail Meat New Zealand

    “At the end of the day it was clear that participants were thrilled with your leadership seminar. Your energy and humour was a particularly good fit for this group”…Saanich Recreation Services

    “Described as “ the best I’ve ever heard” and “Brilliant”, Michelle once again gave a professional and high energy presentation that audiences loved”…New Zealand Retailers Association

    “Your energy, enthusiasm and outside of the box thinking are contagious. You are truly a motivated speaker who can inspire others”…Panorama Recreation Centre

    “You kept the audience on the edge of their seats throughout the entire keynote address. We have received a great deal of positive feedback”…National Leasing Canada

    “You are someone who really cares about your clients. Our staff had only wonderful things to say about you and the content delivered. To summarize… happy customers, happy employees and a happy boss….A great combination!”….Canadian Pest Control

    Michelle′s Clients

      Airlines/ Airlines Services/Transportation

    • American Airlines
    • Cara International
    • Qantas Airways Ltd
    • Queensland Department of Transport
    • Reimer Express Lines
    • Sunstate Airlines
    • TT Line
    • Travelex


    • Australian Industry Group
    • Australian Customer Service Association
    • Australasian Society of Refractive and Cataract Surgeons
    • Austrade
    • Canadian Association of Professional Speakers
    • Greater Victoria Chamber of Commerce
    • HR Management Association of Manitoba
    • Meeting Industry Association of Australia
    • NZ Retailers Association
    • NZ Retail Meat
    • Project Management Institute (US and Canada)
    • Pedorthic Association of Canada
    • Women’s Business Network


    • Abbotsford School District
    • Australian National University
    • BC Teachers Federation
    • Coquitlam School District
    • Melbourne Girls Grammar
    • Motorola University
    • Vancouver School Board
    • University of British Columbia

      HealthCare/ Medical/Dental/Recreational

    • Cairns Base Hospital
    • Chinook Health Region
    • City of Victoria
    • David Thompson Health Region
    • Eye Surgery Foundation
    • Greenslopes Private Hospital
    • Healthcare Support Services Association of Alberta
    • Laser Sight Centres Australasia
    • Mater Hospital
    • Panorama Recreation
    • Royal Brisbane Hospital
    • Platinum Professional Development
    • Yaletown Laser & Cosmetic Surgery Centre
    • Saanich Recreation

      Financial Services

    • EFTS Financial
    • Gainsworth Mortgages
    • Grant Thornton LLP
    • KPMG
    • State Super Financial Services

      * Partial List only

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