Harry Paul

Harry Paul's Speech Descriptions

Harry Paul’s game changing business philosophy, FISH! breaks down the mental borders between “work” and “play.” Paul makes a compelling business case for taking yourself less seriously, as he demonstrates that the most highly revered companies in the world prosper because their employees are having a good time while they’re on the clock. Whether you’re the senior executive or the latest hire, Paul shows you how you can make your workplace a more enriching and productive environment and launch a wave of change throughout your organization.

When you bring Harry the FISH! Guy to your organization to share one of his programs, magic immediately begins to happen. Your employees will start saying, “I don’t have to go to work. I get to go to work!” and they will bring their best to work everyday. Harry’s presentations are based on his six internationally best-selling business books including Instant Turnaround!, REVVED! and FISH! A Proven Way to Boost Morale and Improve Results. FISH! sold more than 5 million copies, is translated into 35 languages, and is one of the best-selling business books of all time.

Destination: Work
Harry Paul’s latest presentation shows you how to create a fully engaged workforce and build a world-class organization. When someone is engaged with their work, they are excited about coming to work and working hard. As a result, they give every bit of energy, creativity and passion toward performing their job. The level of employee engagement is extremely impor- tant because it’s the primary driver of a company’s financial performance. Companies with high levels of employee engagement are more profitable, their stock prices consistently outperform the market and they experience significant cost savings due to reduced employee turnover, absenteeism, theft and accidents. In addition, employees at companies with high levels of engagement provide superior customer service that results in loyal customers and all-important increases in market share.

Here are a few of the concepts attendees will take away from the presentation:

• Focus on People as well as the Performance Numbers
• Motivate With Trust Instead of Fear
• Turn Work Into Fun
• Upper Management Must Be A Team Player

Return on Investment:

• Create a fully engaged workforce
• Employees will trust management
• Tap into the discretionary effort of your employees
• Developing an Army of Advocates who will want to work hard for you
• Increase in productivity

FISH! for Leaders
FISH! for Leaders takes the FISH! Philosophy to the next level. In addition to Choose Your Attitude, Play, Be There and Make Their Day—your leaders will learn the importance of managing with trust, not fear, recognizing and appreciating everyone for their hard work, understanding how important it is for management to get involved and be visible to their people.

With FISH! for Leaders you can attain and maintain success by reducing turnover, creating exceptional customer experiences, increasing market share, develop productive and happy people who are fully engaged and who know that they are making a difference.

Here are a few of the concepts attendees will take away from the presentation:

• How to invest in your people
• Practice the 4 B’s of managing with trust
• Turn work into fun
• Make decisions based on your mission statement
• Everyone becomes a team player

Return on Investment:

• Loyal employees
• Increased energy at work
• Employees fully focused on tasks
• Become an employer of choice

FISH! for Customer Service
FISH! for Customer Service shows you and your employees how to create memorable customer experiences that cannot be duplicated by your competition. Why? These experiences are created and delivered by your people.

FISH! for Customer Service is a philosophy taken from the world famous Pike’s Place Fish Market in Seattle, Washington. In all likelihood, this fish market is the most profitable 1200-square foot retail location in North America. It’s located right near three other fish markets that sell the same kinds of fish for the same price. Yet the Pike’s Place Fish Market is renowned for its fun-filled environment and has become a top tourist destination in the area.

FISH! for Customer Service will make an obvious difference in your organization. Highlights include:

• Develop internal and external commitment
• Demonstrate flawless execution of the customer experience
• Learn the value of knowing yourself, your co-workers and your customers
• Make “fun” an intregal part of the customer experience
• Maintain a unified direction, basing decisions on your organization’s mission and vision
• Added valuable and spreadable experiences for the customer
• Know the difference between physical and emotional customer experiences
• Create lasting and impactful impressions

Return on Investment

• Promote repeat and word-of-mouth business. Consider the implications of social media alone!
• Create unique and memorable experiences for the customer
• Turn your customers into your marketing juggernaut
• Make your customer’s experience sneezable (contagious)!

Creating A Culture of Excellence!
This presentation shows you how to build a culture where everyone has passion and understanding for what they are doing. Continuously building the skills necessary to get the job done and remain competitive. Effectively communicating roles and responsibilities without confusion. Having the flexibility to do things differently in the ever-changing competitive business environment we all dwell in and taking ownership for the productivity and profitability of the organization. Doing all this with a great attitude, having fun, being present with people and creating unique customer experiences.

Presented in a fun, interactive and informative style, Harry Paul shows you and your organization how to banish average forever and move continually towards excellence. Here is some of what you and your people will learn from this presentation.

• Understanding the four tenets of achieving excellence and use them to banish average in your professional and personal lives forever.
• Gain more passion for what you are doing, being flexible to changing circumstances and reacting as they arise, communicating roles and goals more effectively without obfuscation and taking ownership and responsibility for what you are doing even if it’s not part of your job description.
• Using fun and play as part of the work process to bring more energy and enthusiasm to work and to help increase productivity.
• Understanding the importance of living the vision, mission and values of the organization and making them relevant every day.
• Creating unique customer experiences that cannot be duplicated by the competition.