
Don Peppers
Business Etiquette, Customer Service / Loyalty, Sales
Travels from Menlo Park, California, USA
Don Peppers's speaking fee falls
within range:
$20,000 to $25,000

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Don Peppers Profile
Don Peppers is globally known for helping companies make customer trust a driving competitive advantage. With over 25 years of experience speaking and consulting on customer-centric strategy, Peppers has been ranked #1 on Satmetrix’s list of top customer experience authorities, and he is one of the most widely followed LinkedIn influencers on the topic.
Peppers and his business partner, Dr. Martha Rogers, have written nine books on how to prepare for game-changing trends before they go mainstream. Their first book, The One to One Future was a trailblazing look at what eventually became the CRM movement. Their books have been translated into 18 languages and collectively have sold more than a million copies.
Peppers has delivered over 1,000 keynotes, traveling to more than 60 countries on 6 continents.
Though his formal education is in astronautical engineering (yes, he’s an actual rocket scientist), he entered the world of marketing after serving as an Air Force intelligence officer.
- View Extended/Alternate Bio
Don Peppers is a best-selling author, blogger, widely-acclaimed keynote speaker and global CX authority.
A marketing futurist and accomplished trend spotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now (2016), provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.
Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003.
Peppers’ and Rogers’ first book, The One To One Future (Doubleday, 1993), put forward a paradigm-shifting idea about the business implications of interactivity that soon evolved into the global CRM movement. BusinessWeek said their book was the “bible of the new marketing,” while Tom Peters chose it as “book of the year” and Inc. Magazine’s editor-in-chief called it “one of the two or three most important business books ever written.”
On the strength of the revolutionary ideas cited in The One to One Future, the Peppers & Rogers Group soon grew into one of the world’s leading customer-centric management consulting firms, helping clients in a variety of industries and geographies make money by using data and interactivity to deliver more reliable and relevant customer experiences.
Now, Don and Martha have once again joined forces to form CX Speakers, designed to deliver keynote presentations, workshops, and thought-leadership consulting focused exclusively on the customer experience and its related topics, which range from digital technologies, disruption, and innovation to customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture.
Prior to founding Peppers & Rogers Group and then CX Speakers, Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker” – exploits he celebrates in his entertaining book Life’s a Pitch: Then You Buy (Doubleday, 1995).
Graduating from the U.S. Air Force Academy with a B.S. in astronautical engineering (seriously!), Don claims he was the only actual rocket scientist in the advertising industry. He also has a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. An avid runner and father of five, he is happily married to Hollywood’s Julia Roberts.*
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