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David Brownlee Profile

  • 2x #1 Best-Selling Author in Customer Service and Leadership.

  • Trained over 2.5M business and students worldwide.

  • Former business coach and seminar leader for Tony Robbins.

  • LinkedIn Top Voice Designation.
  • David Brownlee is a customer experience, communication, and leadership expert.

    David is the CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program.

    David is a two-time, number one, best-selling author of Rockstar Service, Rockstar Profits and Customer Service Success and has been featured in Time Magazine, People Magazine and others.

    David is a former business coach and seminar leader for Tony Robbins and has conducted over 5,000 one-on-one coaching sessions with business owners and executives.

    David has trained over 2M businesses and individuals from his online courses, keynotes, live events and coaching programs. His clients range from small businesses to large companies – from Harley-Davidson, and Oakley to Google and LinkedIn.

    David is a serial entrepreneur and sold his first company in 2005. He then moved to Central America with his wife to take a break and learn his 3 s’s…Spanish, Salsa and Surfing. One night when coming home from dinner in a taxicab, David and his wife were kidnapped at gunpoint. David was robbed, beaten and stabbed in the leg.

    After making it through that horrific experience, David decided in that moment, that life is short and dedicated himself to helping others. He looks at this life event as a “blessing” because it has led him down the path to be here with you on your journey.

    David believes that we all deserve to be successful in life and business. He also believes that each one of us has the power to create a positive ripple effect of kindness and respect for one another through our interactions. We make this impact, one person at a time.

    David Brownlee Speaking Videos

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    David Brownlee's Speech Descriptions

    Rockstar Customer Service

    After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.

    David believes that we can all make a positive difference in our world, one customer and one employee at a time.

    David Brownlee’s Rockstar Customer Service keynote reveals a new, fast, easy way to increase your revenues, grow your business, and create loyal customers for life.

    Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time
    I treated a customer or a client like a rockstar? What would it do for your business if you treat every customer and client like a rockstar?

    The Rockstar Customer Service Keynote shows business owners, executives, managers and customer service reps a more effective way for their team to deliver world-class, Rockstar Customer Service to their customers.

    Number one, best-selling author and international speaker, David Brownlee,
    teaches your audience:

    - How to build rapport in 30 seconds or less
    - How to create customized customer service strategies to implement immediately
    - How to turn around upset customers
    - How to use empathy in your customer service
    - How to look at customers in a new light

    And more! All in an engaging, enthusiastic and humerous delivery that your audience will be talking about for years to come.

    Customer Service Success

    After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.

    David believes that we can all make a positive difference in our world, one customer and one employee at a time.

    In David’s keynote, Customer Service Success: The 6 Keys To Deliver A World-Class Experience, he offers you new solutions to the age-old challenges that you face in your business every day…

    - How do you keep your customers happy so that they never leave you?
    - How do you get your clients excited to come back to your businesses time and time again?
    - How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you?

    This keynote delivered by David Brownlee will answer all of these questions for you and more in an engaging, easy-to-follow format that is entertaining and educational. The concepts and strategies in this keynote are the same ones that David has used to teach over 2 million students from around the world that have found extraordinary success with their customers.

    In this groundbreaking keynote, you’ll discover:

    - How to get 5-star, online reviews from every customer
    - How to turn around your upset customers and make them a customer for life
    - How to diffuse any of your customer service issues with confidence

    The Customer Service Success Keynote gives your audience proven techniques that get you straight to the point of what you need in order to deliver a world-class customer service experience every time - regardless of what is going on around you.

    What People are Saying about Seeing David Speak

    Rating Entries

    “David trained our team and we couldn’t be happier. His insights, strategies and enthusiasm are simply amazing. He helped boost our morale and our revenue. If you have a chance to hire David to speak, take one of his courses or read one of his books, I highly recommend that you do.”
    – STEVE SHATTUCK, HEAD OF AMERICAS SALES, HEWLETT PACKARD

    “We have been waiting to work with David for some time now, the stars were aligned this year and we were able to get him as the keynote speaker for our company convention. David blew the roof off the joint! His energy and enthusiasm are contagious and he is an expert sales and customer service trainer.”
    – SHAWN FECHTER, VICE PRESIDENT, EAGLERIDER/HARLEY-DAVIDSON

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    Books by David Brownlee:

    Customer Service Success: The 6 Keys To Deliver A World-Class Experience

    Customer Service Success, The 6 Keys To Deliver A World-Class Experience, offers you new solutions to the age-old challenges that you face in your business every day…How do you keep your customers happy so that they never leave you? How do you get your clients excited to come back to your businesses time and time again? How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you? This book will answer all of these questions for you and more in a simple, easy-to-follow format that is entertaining and educational. The concepts and strategies in this book are the same ones that David Brownlee has taught to over 2 million students from around the world that have found extraordinary success with their customers. This book was written to be a fast and easy read that gets you straight to the point of what you need in order to deliver a world-class customer service experience every time – regardless of what is going on around you. Inside, you’ll discover:•How to get 5-star, online reviews from every customer or your business•How to turn around your upset customers and make them a customer for life•How to diffuse any of your customer service issues with confidence•A new perspective on how to use empathy in your customer service strategy•How to decipher exactly what your customers want and need from you•And more ninja secrets that will help your business grow, increase revenues and attract customers!Customer Service Success, the 6 Keys To Deliver A World-Class Experience is your new, fast and easy to use resource for you to grow your business, increase your revenues and create loyal customers for life.

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