Blake Morgan

Customer Service / Loyalty, Futurists, Marketing

Travels from Los Angeles, California, USA

Blake Morgan's speaking fee falls within range:
$30,000 to $50,000

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Blake Morgan Profile

  • Blake Morgan was called “The Queen of CX” by Meta.

  • She advises organizations across industries on how to create next-level experiences for their customers and drive their businesses forward.

  • Host of “The Modern Customer Podcast” and contributor to Forbes, Harvard Business Review, and Hemispheres Magazine.
  • Blake Morgan is a keynote speaker and customer experience futurist and author of two books on customer experience. She’s a board member of customer service AI software Minerva. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (Harper Collins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.”

    She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine.

    She is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.

    Blake Morgan Speaking Videos

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    Blake Morgan's Speech Descriptions

    4 Ways to Make a Customer Experience a Decision


    The last few years have caused consumers to re-evaluate their personal purpose and what they value in life. With changed priorities, many customers are changing brands and thinking differently about their relationships with brands.

    Customer experience is a decision everyone in your company needs to make every day. When you invest in making your customers’ lives easier and better, you set your company up for long-term success and loyalty.

    But how do you create this customer-centric mindset to succeed? In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition.

    Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.

    What People are Saying about Seeing Blake Speak

    Rating Entries

    Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.
    – DONNA MORRIS, Chief People Officer, Walmart

    We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!
    – DOR DANIELI, Director of Marketing, NICE

    Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.
    – LEIGH SEGALL, Chief Strategy Officer, Smart Communications

    Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.
    – ATIF ELKADI, Deputy CEO, Ontario International Airport

    Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.
    – MARK ANZELC, VP Supply Chain, Parker Hannifin

    At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.
    – KRISTIN HAUG, Program Manager, Tekna

    She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.
    – LISA PINTCHMAN, VP Communications, Pega

    Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.
    – GINA PERINI, President & CEO of Somos, Inc.

    Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.
    – CHARLIE ISAACS, CTO, Salesforce

    Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.
    – CHRIS CHUMLEY, President, COO, Campus Logic

    Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.
    – MATT BANASZYNSKI, CEO, Independent Insurance Agents of Wisconsin

    Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.
    – PETER DAVEY, EVP Head of Product Innovation & Labs, The Clearing House

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    Books by Blake Morgan:

    The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business

    Tomorrow’s customers need to be targeted today!

    With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.

    In *The Customer of the Future*, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

    Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.

    *The Customer of the Future *explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increas­ing demands by helping you do the following:

    – Learn the ten defining strategies for a customer experience-focused company.
    – Implement new techniques to shift the entire company from being product-focused to being customer-focused.
    – Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.

    Craft a leadership development and culture plan to create lasting change at your organization. *The Customer Of The Future* was chosen by Business Insider as a top 20 book c-level executives are reading right now and was recognized by Book Authority in the top five 100 Best Future Technology Books Of All Time.

    More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    The phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship―even one individual relationship―are willing to go to any length to ensure that they continue to nurture that relationship. They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant and thrive in the ever-changing business landscape.

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