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Customer Service / Loyalty SPEAKERS


Put your customers first and your business will last. Our Speakers Bureau realizes that today’s consumers are more empowered than ever. With on-demand expectations and diminished attention spans, they’re savvier, do the research and reconnaissance… and post about it. In a hyper-connected world of multi-channel social media, a bad review goes far… fast. Which makes customer service, experience and loyalty all the more paramount (and more difficult to earn).

We have an extensive array of Customer Service Speakers who are experts at identifying consumer trends, behavior and what top companies do to distinguish themselves, while keeping happy customers singing their praises. Turn your employees into advocates and your clients into evangelists – a concept called “enchantment” – with our customer loyalty experts like Ron Kaufman, Ted Rubin, and Robert Spector.

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Customer Service / Loyalty Speakers

Joseph Michelli

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Florida, USA

Psychologist and customer experience expert, Dr. Joseph Michelli helps companies and organizations define their legacy. Michelli works with leaders and frontline employees alike to find joy in every aspect of their daily lives while consistently delivering an uncommon experience that strengthens customer loyalty and drives up profits. Dr. Michelli is the Wall Street Journal and New York Times number one bestselling author of seven books, including Leading the Starbucks Way,… Read More


Jerry Michalski

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Oregon, USA

Futurist, Jerry Michalski helps organizations navigate the transition from the consumer mass-marketing economy to the Relationship Economy, the new economic model driven by trust and conscious capitalism. Drawing from decades in the corporate world, specifically as a technology analyst during the DotCom Era, he is the founder of REX, the Relationship Economy eXpedition, a think-and-do tank focused on researching, preparing for, and accelerating that transition. He specializes in open source… Read More


Frances Frei

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$75,000 and above
TRAVELS FROM
Massachusetts, USA

Widely regarded as one of the top business strategy experts in the world, Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School and the co-author of the best selling book, Uncommon Service. Her research and keynotes focus on how leaders can compete on excellence by designing, managing, and scaling exceptional service organizations. For more than 20 years, Dr. Frei's research has shaped the strategies of… Read More


Aaron McDaniel

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$5,000 to $10,000
TRAVELS FROM
California, USA

Millennial expert Aaron McDaniel delivers timely aha moments and viable solutions on how to bridge generational gaps in the workplace and marketplace. Drawing from his own experience as a Millennial in the corporate world, McDaniel has floored audiences with his ability to connect to attendees of all ages while giving them tools and insights to understand each other better and collaborate more effectively. McDaniel is the author of The Young… Read More


Roberto Carlos (RöC)

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Mexico

One of Latin America's most influential leaders in innovation, Roberto Carlos (RöC) is the creator of Factor WOW, a methodology that is revolutionizing the way organizations do business. Twice voted one of Mexico's most promising entrepreneurs, RöC has helped hundreds of companies stand out by creating unforgettable customer experiences. His clients include Nissan México, Cemex, Bioderma, Gruma, Banorte, Afirme, CFE, Sigma Alimentos, Coca-Cola, and many more. RöC is the founder… Read More


Eric Siegel

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$20,000 to $25,000
TRAVELS FROM
California, USA

Over a decade before big data became a big topic, Eric Siegel was serenading graduate students and non-engineering majors with catchy original tunes that conveyed key concepts on data mining and AI. Today, the former Columbia University professor is one of the world's most respected experts on predictive analytics, the founder of the Predictive Analytics World conference series, and executive editor of The Predictive Analytics Times. Dr. Siegel co-founded two… Read More


Sasha Strauss

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
California, USA

One of the most brilliant minds in marketing, Sasha Strauss is the founder and manager of the consulting firm, Innovation Protocol. From Fortune 500 companies to presidential candidates, the brand strategist has dedicated two decades to helping organizations and people alike generate brand value that wins both the hearts and attention of the public. In addition to being a master of his craft, Strauss is a top-rated speaker, whose sensational… Read More


Bruce Himelstein

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Florida, USA

One of the smartest and most sophisticated minds of the marketing world, Bruce Himelstein is the innovative CMO behind some of the hospitality industry’s top luxury names. At a time when technology and the economy have turned the rules of marketing upside down, Himelstein has breathed new life into old brands, turning the Ritz Carlton, Loews hotels, and Oceania cruise lines into top-notch success models even in the middle of… Read More


Gregg Lederman

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
New York, USA

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. Gregg is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30 Best Business Books of 2013" by Soundview Executive Book Summaries. He is also the author… Read More


Nick Sarillo

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Illinois, USA

Nick Sarillo has proved that successful small businesses are driven by visionary leadership. The success of his company Nick’s Pizza & Pub (the sixth busiest independent pizza company in per-store sales) can be attributed to a purpose-driven culture and operational values. Nick’s Pizza & Pub has fostered a community where families can relax, connect and have fun together. Incredibly, Nick’s Pizza & Pub has margins that are twice the industry… Read More


Stephen Harvill

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Texas, USA

Steve Harvill, President and CEO of Creative Ventures, has been sharing his concepts and strategies with companies for 30 years. From the Fortune 500 to small startups Steve and his Creative Ventures team have developed programs that cross industry lines and challenge the status quo. A scientist by education and the past president of two companies, Steve uses his leadership experience and empirical data to reinforce his assertions. Whether he… Read More


Michael Dart

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$20,000 to $25,000
TRAVELS FROM
California, USA

Retail industry expert Michael Dart has been monitoring and researching the fundamental changes in the retail markets over the recent decades. As we move into a more technological global future with saturated markets, consumers have expectations far above their predecessors. So much has changed that Michael believes that 50% of today's retailers and consumer companies will not be able to remain operative. The relationship between the seller and the buyer… Read More


Ted Rubin

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
New York, USA

Ted Rubin is a leading social marketing strategist, keynote speaker, brand evangelist and acting Chief Marketing Officer of Brand Innovators. Ted began his online career working with bestselling author and entrepreneur, Seth Godin, at Yoyodyne, which was acquired by Yahoo! in 1998. From 2008 to 2010, Ted served as Chief Marketing Officer for e.l.f. Cosmetics, where he built an engaged multi-million member database of advocates for the brand. From 2010… Read More


Dennis Snow

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Florida, USA

Customer experience expert, Dennis Snow shows organizations across all industries how to stand out from their competition by delivering world class service. For 20 years, he has channeled his past career experience with Disney into helping clients like Johns Hopkins Medicine, Cornell University, Novartis, American Express, First Citizens Bank, and others gain a competitive advantage via customer service, employee engagement, and excellence in leadership. Snow's career at Disney spanned 20… Read More


Ron Kaufman

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$30,000 to $50,000
TRAVELS FROM
Singapore

Ron Kaufman is the go-to guy for motivation. He is the world’s leading educator and motivator, helping companies to transform their customer service and build better service cultures. With his powerful insights and knowledge of global best practices, gained from working with clients on every continent for over twenty years, it is no wonder that Speaker magazine rated Ron one of the “Top 25 Who’s Hot” speakers. The energy and… Read More


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