Travels from Los Angeles, California, USA
Blake Morgan's speaking fee falls within range: $30,000 to $50,000
Blake Morgan is a customer experience futurist and the author of three books on customer experience, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building Business Around Today’s Customer. She was dubbed “The Queen of CX” by Meta and named one of top 40 female keynote speakers by Real Leaders magazine.
Blake is the host of The Modern Customer Podcast, a LinkedIn Top Voice, and a LinkedIn Learning instructor whose courses have reached thousands of professionals. She regularly contributes to Forbes and serves as a guest lecturer at Columbia University and the University of California, San Diego. She’s also adjunct faculty for Rutgers’ executive education MBA program.
Blake has worked with leading brands including Amazon, Home Depot, Marriott, Coca-Cola, AT&T, and the Federal Reserve Bank. She lives in Southern California with her husband, their two children, and two dogs.
The 8 Laws Of Customer Focused Leadership
One thing is clear: customers are more fickle than ever, and loyalty to any one brand is fading. At the same time, many well-intentioned companies are still falling short of customer expectations—despite having everything they need to succeed.
Customer experience has changed. New technologies, shifting values, generational demands, economic uncertainty, and the speed of innovation are redefining what customers expect. So how do you stay customer-focused in the face of all this?
CX futurist Blake Morgan shares eight new laws that today’s most successful companies follow. Backed by cutting-edge research and insights from top industry leaders, this book is a guide to putting the customer first—every single day.
Customer experience is a decision leaders must make every day, and this book shows you how: - Create a customer experience mindset. - eXceed longterm profit expectations by giving up short term profits. - Lay out your customer experience strategy creation and stick to it. - Embark on your 90 day get started plan. - Anticipate the future by being a customer experience futurist. - Don’t forget that employees are customers too. - Evaluate success and measure what can be measured. - Reaffirm the priority - keep CX front and center.
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader.
4 Ways to Make a Customer Experience a Decision
In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework—a practical guide for turning customer experience into an everyday business decision.
Join this session to hear real-world examples and clear action items for each step in the framework. No matter where you are in your customer experience journey, this keynote will help you move forward, connect with today’s customers, and stand out from the competition.
Designing AI Experiences That Customers Remember
AI is everywhere, yet most customer experiences still fall flat. In this keynote, Blake reveals how AI can move beyond automation to create meaningful, emotional moments at scale. She shares real-world stories from brands like United Airlines, Canva, and Replicant to show what’s possible when AI is designed with empathy and purpose.
This keynote is built for customer experience leaders, digital strategists, employee experience teams, and innovation executives looking to use AI more intentionally.
Core message: The best AI experiences don’t feel artificial. They feel unforgettable.
“Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.” – DONNA MORRIS, Chief People Officer, Walmart
“As a CEO and CCO, I have personally leveraged her skills to help transform my companies into customer obsessed growth engines. I can not thank her enough for all she has done for my team and countless others. She is the best in the space and will help you get the results your customers expect and demand.” – John Sabino, CEO, LivePerson
“We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!” – DOR DANIELI, Director of Marketing, NICE
“Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.” – LEIGH SEGALL, Chief Strategy Officer, Smart Communications
“Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.” – ATIF ELKADI, Deputy CEO, Ontario International Airport
“Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.” – MARK ANZELC, VP Supply Chain, Parker Hannifin
“At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.” – KRISTIN HAUG, Program Manager, Tekna
“She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.” – LISA PINTCHMAN, VP Communications, Pega
“Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.” – GINA PERINI, President & CEO of Somos, Inc.
“Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.” – CHARLIE ISAACS, CTO, Salesforce
“Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.” – CHRIS CHUMLEY, President, COO, Campus Logic
“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.” – MATT BANASZYNSKI, CEO, Independent Insurance Agents of Wisconsin
“Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.” – PETER DAVEY, EVP Head of Product Innovation & Labs, The Clearing House
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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business
Tomorrow’s customers need to be targeted today!
With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.
In *The Customer of the Future*, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.
*The Customer of the Future *explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increasing demands by helping you do the following:
– Learn the ten defining strategies for a customer experience-focused company. – Implement new techniques to shift the entire company from being product-focused to being customer-focused. – Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.
Craft a leadership development and culture plan to create lasting change at your organization. *The Customer Of The Future* was chosen by Business Insider as a top 20 book c-level executives are reading right now and was recognized by Book Authority in the top five 100 Best Future Technology Books Of All Time.
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
The phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship―even one individual relationship―are willing to go to any length to ensure that they continue to nurture that relationship. They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This book shows you the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant and thrive in the ever-changing business landscape.
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