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    Terry Jones founded Travelocity.com. He led the company as President and was Chief Executive Officer from its founding until May 2002. Previously, Jones served as Chief Information Officer at Sabre Inc. In his 24 years at Sabre, Jones held various executive positions including President of Computer Services, Vice President of Applications Development and Vice President of Product Development.

    Prior to Sabre, Jones joined American Airlines in 1978 as Director of Product Development when American Airlines acquired Agency Data Systems, a Florida-based mini-computer accounting systems company. He became president of the division when it moved to Dallas/Fort Worth.

    A graduate of Denison University in Granville, Ohio, Jones entered the travel industry in 1971 as a travel agent with Vega Travel in Chicago. He later served five years as a vice president of Travel Advisors, a company specializing in business travel to Eastern Europe and the USSR, with offices in Chicago and Moscow.

    Jones is managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves as Chairman of the Board of Kayak.com, and is on the boards of Smart Destinations, Inc. and Rearden Commerce. He is a special venture partner with General Catalyst Partners of Boston. Jones also is Chairman of the Lake Tahoe Shakespeare Festival and serves on the national Information Technology committee of the Boy Scouts of America.


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    "Terry Jones really delivered. His presentation was highly-rated and was right on target for an audience of diverse business types and sizes. Well done!"
    Michael V. Varney, VP Marketing
    Las Vegas Chamber of Commerce

    “Its been three months since you spoke to our group and people are still using your examples!”
    Web Loyalty

    “You far exceeded our expectations Terry, and our expectations were very high.”
    Ben Franklin Partners

    “Your comments created quite a bit of conversation among our executives, and that’s just what I was hoping for!”
    AAA

    “Your speech exceeded even the highest expectations that I had for you. The substance of your speech was thoughtful, provocative, challenging, inspiring and comprehensive. Not only did you have a lot to say, but you said it very extraordinarily well. Your delivery was fabulous.”
    National Association for Home Care

    "Terry received the highest rating of any speaker in our 27-year history (overall 4.78 out of a perfect score of 5 and we only allowed whole number submissions!). He was exceptionally entertaining while also delivering information that was directly relevant to the group."
    Paciolan


    Partial Client List:

    Customer Service

    Help Desk Institute
    Society of Consumer Affairs Professionals

    Education

    Columbia University
    Denison University
    Harvard University
    Northwestern University
    Rice University
    Southern Methodist University
    Texas Christian University
    University of Texas - Austin

    Finance/Insurance

    Association of Accounts Payable Professionals
    Arthur Andersen
    Charles Schwab
    Mortgage Bankers Association
    Million Dollar Round Table
    Securities Industry Association
    Techmecca Banking Group
    USAA
    Wells Fargo
    VISA

    Manufacturing

    American Hardware Manufacturers Association
    IBM
    S C Johnson Corporation
    Whirlpool

    Marketing

    Association of Directory Management
    Baptie and Company
    DCI CRM Summit
    Direct marketing Association
    Fortune magazine
    2005 World Marketing & Sales Forums (Munich, Milan, Lisbon)
    Marcus Evans
    Scandinavian CRM Conference

    Real Estate

    Hanley Wood
    NJ Apt Owners Association
    Spingstreet
    Retail
    Air Conditioning Contractors Association
    International Car Wash Owners Association

    Technology

    ADP
    ATG
    Automatic Meter Readers Association
    Ben Franklin
    Broadvision
    Cardtech - Securetech
    E- Government Association
    Gartner Group
    Forrester
    G.E. Information Services
    Internet world
    Mississippi Technology Conference
    Meeting Planners International (Dallas)
    Organization for Advancement of Small Telecommunications Companies
    Southwestern Bell
    Software Spectrum Inc
    Technology Association of Georgia
    Tech Florida
    Tech Target CIO Conference
    Web Loyalty Corporation

    Travel

    American Automobile Association
    BCD-NV
    International Air Transport Association
    Institute of Certified Travel Agents
    Naitonal Limousine Association
    Las Vegas Chamber of Commerce
    Professional Conference Management Association
    Res Expo
    Thrifty Rent-a-Car
    Unisys Airline Conference

    Tourism

    Michigan Governors Tourist Conference
    Wisconsin Governors Tourist Conference
    Florida Governors Tourist Conference
    California Governors Tourist Conference
    Connecticut Governors Tourist Conference
    Pennsylvania Governors Tourist Conference
    Tianguis De Mexico Tourism Conference
    Carribbean Tourism Conference


    Terry will customize his presentation to fit your audience

    The Business of Innovation
    Terry Jones brings audiences a unique perspective on innovation. Terry took a team of 10 and built a multi billion dollar enterprise based on an innovative idea that most of his colleagues thought would fail.

    Terry created a culture of innovation where new ideas were celebrated, mistakes became fast learning loops, and employees learned that anyone can innovate. Terry will take your audience through the steps to nurture new ideas and the organizational structures, funding policies and team members required for success.

    Many speakers talk about the future, Terry gives audiences step by step plans to create it.

    Building Digital Relationships with Your Customers
    Online research will soon influence over $1 trillion in offline sales, yet many companies are still optimized to deal with customers only over the phone or in the store.

    Terry will show your audience the importance of adding digital relationships to your company’s strategies. At companies such as Travelocity, Kayak.com, La Quinta Hotels and Earthlink, Terry has been involved in creating, leading and implementing CRM strategies that leverage the digital world.

    Terry will open the door to this new world with examples drawn from all types of online and offline companies. He discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior online. Not just for consumer companies, these techniques are essential for the industrial buyer as well whose world is also being reshaped online.

    Participants will learn how to craft a multi-channel strategy to deal with tomorrow’s marketplace.

    Entrepreneurship - Entrepreneur or Intrapreneur?
    The story of the entrepreneur in the garage is well known. But how does one build a startup inside a huge corporation? How do you successfully innovate in large and sometimes bureaucratic organizations?

    Terry started Travelocity.com as a department inside the multi billion dollar Sabre Corporation. Starting with an idea and a team of ten he grew the department into a multi billion dollar public company with over 35 million members and 1200 employees.

    Intrapreneurs face different challenges than entrepreneurs. Competitors are as likely to be internal as external. In this world, who you report to can be as important to an intrapreneur as building a brand is to the entrepreneur. His story of how one navigates the corporate power structure to turn an idea into a company has applicability for anyone with a new product or a new idea.

    Leadership In A Wired World

    It′s a new world out there...

    A world where ′the office′ is anywhere and communication is constant; where the pace of change is staggering and the ′wired generation′ is entering the work force. In this new world, how do you lead?

    The basic principles of good leadership haven′t changed in hundreds of years; but, in this new world, how we APPLY them MUST change.

    Terry Jones has led both large corporations and small startup companies. As a CEO, a board member, and a consultant, his innovative leadership style has helped reshape the travel industry. In this program, he offers concise and actionable insights into how leadership is changing in this new technology -driven world.

    Innovation in a Corporate Environment

    The story of the entrepreneur in the garage is well known. But how does one build a startup inside a huge corporation? How do you successfully innovate in large and sometimes bureaucratic organizations?

    Terry started Travelocity.com as a department inside the multi billion dollar Sabre Corporation. Starting with an idea and a team of ten he grew the department into a three billion dollar public company with over 35 million members and 1200 employees.

    Intrapreneurs face different challenges than entrepreneurs. Competitors are as likely to be internal as external. In this world who you report to can be as important to an intrapreneur as building a brand is to the entrepreneur. His story of how one navigates the corporate power structure to turn an idea into a company has applicability for anyone with a new product or a new idea.

    21st Century Marketing

    Today ecommerce is no longer a craze nor a bubble but a requirement for all businesses. Large companies and small are finding the right techniques to become true multi-channel marketers. The growth of on line search is forcing companies to compete at the product rather than the brand level and understanding how the ′wired generation′ is going to shop and buy is key for tomorrow′s winning companies. Jones, whose company remained profitable as the dot com bubble burst discusses the essential ideas that companies must apply for success in the wired world. He provides a clear vision of how the internet will continue to change the way products are marketed and sold.

    Customer Relationship Management in a Multi-Channel World

    Terry learned early on that the internet added a new dimension to direct marketing and CRM. In the past, managing your customer required a combination of deep data mining with great marketing flair. The internet added the ability of pinpoint targeting at very low cost. Learn how Travelocity.com built a loyal customer base and found ways to target its member base and get the latest view of how to utilize customer information on the web and in all your customer contact points. Jones discusses the latest techniques for emarketing, the evolution of search, and how broadband is changing consumer behavior on line. It′s a multi channel world today, with 35% of consumers shopping all channels (phone, web and store). Today′s customers require seamless service in all channels, and companies who can provide that experience combined with deep knowledge of the customer will lead tomorrow′s marketplace.



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