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    Quint Studer spent ten years working with special needs children before entering the healthcare industry in 1984 as a Community Relations Representative. From then until he founded Studer Group he served as Department Director, Vice President, and Senior Vice President at a number of organizations and as president of Baptist Hospital in Pensacola, Florida.

    Each of these experiences built a platform for creating tools, techniques and systems aimed at improving organizational performance and—most importantly—patient care. In 2000, after numerous requests by organizations for assistance, Studer Group was formed.

    A recipient of the 2010 Malcolm Baldrige National Quality Award, Studer Group implements evidence-based leadership systems that help clients attain and sustain outstanding results in more than 700 hospitals and organizations across the US. Together, they serve a “national learning lab” in which best practices are harvested, tested, refined, and shared with all health care organizations through peer-reviewed journal articles, Studer Group publications, and products designed to accelerate change.

    Quint has written five (5) books, two of which are bestsellers, and has a sixth one in progress. His first book, BusinessWeek bestseller Hardwiring Excellence is one of the top selling leadership books ever written for healthcare. More than 350,000 copies have been sold. His second book, 101 Answers to Questions Leaders Ask, offers practical, prescriptive solutions to some of the many questions he′s received from health care leaders around the country. Results that Last—written to teach non-healthcare leaders how to apply Studer Group tactics and strategies to their organizations—hit the Wall Street Journal′s bestseller list of business books. Straight A Leadership teaches senior leaders how to create organizations that can execute swiftly and well in response to a rapidly shifting external environment. Most recently, he coauthored The HCAHPS Handbook: Hardwire Your Hospital for Pay-For-Performance Success. His new book, The Great Employee Handbook (2012), is aimed at employees at all levels.

    Quint remains in the field creating tools and techniques designed to make organizations better.


Quint Studer Speaker Videos Back to top

Demo Video


Quint Studer Introduction


Quint Studer Full Speech



Speeches / Speaking Engagements Back to top


    EXCELLENCE

    Going From Good to Great
    How to Sustain a Culture of Excellence

    LEADERSHIP

    How Passion Plays a Major Part in Leadership
    What Makes a Great Leader
    Medical Staff Leadership in Challenging Times
    Reducing Leadership Variance
    Leadership Development Strategies
    Accountability

    SERVICE

    Service Excellence
    Astonishing Our Patients, Astonishing Ourselves
    Service Excellence in Competitive Times - How to Thrive
    Service Excellence in Health Care - Why is it Important to Me?

    NURSING EXCELLENCE

    Creating an Environment of Excellence for Nursing
    How Magnet Ties into the Five Pillars of Excellence

    HUMAN BEHAVIOR

    Behavioral Competencies in Health Care by Discipline and Leader Role
    Conflict and Communication Strategies

    STAFFING, TRAINING AND MANAGING

    Critical Communication Skills for Leaders
    Workforce Skill Development
    Peer Interviewing and Early Retention
    Using Management by Strengths Behavior Style Tools to Support Teamwork
    Managing the People Side of a Merger
    Managing High Middle Low Performers
    AIDET and Managing Up: Exceeding expectations of both internal and external customers





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    Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
    Praise For Results That Last:

    "Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf."
    —Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation

    "Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book."
    —Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World

    "I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results."
    —David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance
    Order Here




    Hardwiring Excellence

    How do you take your organization to the next level?
    With passion, purpose, and worthwhile work.
    In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.
    Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles to:
    Increase employee, physician, and patient satisfaction;
    Lower employee turnover;
    Improve quality;
    Grow market share; and
    Increase revenue while reducing costs
    . As the results occur, momentum builds, and the Healthcare FlywheelSM turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.

    Order Here

    101 Answers to Questions Leaders Ask

    In 101 Answers to Questions Leaders Ask, Quint Studer offers practical, prescriptive solutions to some of the many questions he′s received from health care leaders around the country since the debut of ′′Ask Quint′′ on the Studer Group website more than four years ago.
    Informed by best practices in a national learning lab of health care organizations, Quint shares his insights on how to deliver excellent patient care, engage employees, and improve physician relations for access, growth and strong financial performance. In short, Quint′s answers accelerate the leadership learning curve.
    Questions are organized by topic, making the book valuable as a reference point for specific issues or on-the-spot problem-solving.
    Order Here


    EXCELLENCE

    Going From Good to Great
    How to Sustain a Culture of Excellence

    LEADERSHIP

    How Passion Plays a Major Part in Leadership
    What Makes a Great Leader
    Medical Staff Leadership in Challenging Times
    Reducing Leadership Variance
    Leadership Development Strategies
    Accountability

    SERVICE

    Service Excellence
    Astonishing Our Patients, Astonishing Ourselves
    Service Excellence in Competitive Times - How to Thrive
    Service Excellence in Health Care - Why is it Important to Me?

    NURSING EXCELLENCE

    Creating an Environment of Excellence for Nursing
    How Magnet Ties into the Five Pillars of Excellence

    HUMAN BEHAVIOR

    Behavioral Competencies in Health Care by Discipline and Leader Role
    Conflict and Communication Strategies

    STAFFING, TRAINING AND MANAGING

    Critical Communication Skills for Leaders
    Workforce Skill Development
    Peer Interviewing and Early Retention
    Using Management by Strengths Behavior Style Tools to Support Teamwork
    Managing the People Side of a Merger
    Managing High Middle Low Performers
    AIDET and Managing Up: Exceeding expectations of both internal and external customers



Demo Video


Quint Studer Introduction


Quint Studer Full Speech