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    Not many CEOs can say that they′ve learned more about corporate management from underprivileged children than from Harvard MBAs, but that′s one of the keys to Jim McCann′s remarkable success. President of 1-800-Flowers.com, he transformed a struggling $500,000 company into a $300 million industry leader. And he did it with a management style based on his understanding of human behavior learned as a social worker rather than the focus on business behavior taught in most business schools.

    McCann is that rare corporate leader who recognizes that management consists of more than keeping track of profit and revenue. It requires an understanding of people, what McCann calls a “contact economy.” It also requires an eclectic approach to business, rather than rigid adherence to any one school of thought. And that applies to any industry, whether it be flowers, insurance or making cars.

    The world′s largest florist, 1-800-Flowers.com, operates through three “access channels” (the 1-800 telephone number, a growing chain of retail outlets and the pioneering internet site), and McCann has proven himself a visionary with all three. His interactive division, in particular, is a model for profitability and business expansion through the Internet.

    McCann′s unconventional philosophies have earned him great demand as a corporate speaker. He is an active lecturer on business and social issues, addressing audiences for such prestigious corporations as AT&T, IBM and Inc. 500, as well as numerous national and community organizations. Building on a deep respect for corporate culture, partnership and management-by-involvement, he translates his experiences into a case study for success in today′s accelerated business climate, where change is the watchword and rules are made to be broken.


Jim McCann Speaker Videos Back to top

Jim McCann Interview


Jim McCann Speech



Speeches / Speaking Engagements Back to top


    Stop and Sell the Roses
    The story of Jim McCann, tracing his early days as a social worker in New York City through the development of 1-800-FLOWERS.com as an internet pioneer and a leading gift company.

    What Being a Social Worker Taught Me
    How McCann′s years spent running a home for boys in New York City influenced the management style he uses today.

    The Importance of Relationship Building and Customer Service
    Nothing is more important than customer service, and to McCann, nothing establishes strong customer service more than building a relationship. But how do you do that? He has some definite ideas...

    Lessons as an e-Commerce Pioneer
    1-800-FLOWERS.com was a pioneer of e-commerce in 1992, when it became one of the first companies to sell online. The company has continued to enhance its pioneer reputation over the years. Learn some of the company′s secrets of its online success.





* Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.

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    Stop and Sell the Roses
    The story of Jim McCann, tracing his early days as a social worker in New York City through the development of 1-800-FLOWERS.com as an internet pioneer and a leading gift company.

    What Being a Social Worker Taught Me
    How McCann′s years spent running a home for boys in New York City influenced the management style he uses today.

    The Importance of Relationship Building and Customer Service
    Nothing is more important than customer service, and to McCann, nothing establishes strong customer service more than building a relationship. But how do you do that? He has some definite ideas...

    Lessons as an e-Commerce Pioneer
    1-800-FLOWERS.com was a pioneer of e-commerce in 1992, when it became one of the first companies to sell online. The company has continued to enhance its pioneer reputation over the years. Learn some of the company′s secrets of its online success.



Jim McCann Interview


Jim McCann Speech