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Hamish Taylor began his career in brand management at Procter & Gamble Ltd., where he eventually took charge of the household cleaner portfolio for Flash brands. He went on to become a management consultant at PriceWaterhouse and head of brand management at British Airways. He was appointed managing director of Eurostar Ltd. in 1997, and two years later he was promoted to chief executive officer. Later that year he became chief executive officer of Sainsbury Bank.

Since 2004, Taylor has consulted or spoken at over 120 organizations in over 25 different countries, encouraging them to think outside the box and achieve breakthroughs with a focus on processes, products and people development. He has helped Microsoft, RBS, BAA, Camelot, Inland Revenue, Kimberly Clark, Post Office, Ernst and Young, Diageo and the Economist, to name a few.

Taylor has earned such prestigious awards as Bobby Jones and St. Andrews Society of Washington, DC scholarships for post graduate study; Presidency of the St. Andrews University Athletic Union and Scottish Junior International Athlete; Fellow of the Chartered Institute of Bankers and the Chartered Institute of Transport; Rail Professional Business Manager of the Year in 1998; Sheth Distinguished International Alumnus from Emory University and the Inspired Leaders Network award for the management of innovation.

Full Profile

    Hamish began his career with Procter & Gamble Ltd. holding a variety of Brand Management positions culminating in responsibility for the household cleaner portfolio (Flash brands). Following this, Hamish was a Management Consultant with PriceWaterhouse from 1990 to 1993 specializing in marketing effectiveness studies.

    He was appointed Head of Brand Management at British Airways at the end of 1993; innovations there included major product re-launches of Club Europe, Club World and First Class (including the introduction of flat beds).

    In 1997 he moved to Eurostar as Managing Director of Eurostar (UK) Ltd at the age of 36. His remit was to reduce the major losses the operation was suffering. After two successful years in this role he was appointed as Chief Executive Officer of Eurostar Group.

    In 1999 Hamish was appointed as Chief Executive Officer of Sainsbury′s Bank, a joint venture between J Sainsbury′s plc (55%) and the Bank of Scotland (45%).The ability to innovate and move away from traditional Banking approaches to behave more like a retailer proved the key to the
    significant growth that resulted.

    Since 2004 Hamish has focused on enabling organizations to achieve breakthroughs by looking outside their current environment. Processes, product and people development are all part of this mix. He has consulted or spoken for over 120 organizations in more than 25 countries including Microsoft, RBS, BAA, Camelot, Inland Revenue, Kimberly Clark, Post Office, Ernst and Young, Diageo and the Economist.

    Past awards include both Bobby Jones and St Andrews Society of Washington DC scholarships for post graduate study in the USA; Presidency of the St Andrews University Athletic Union and Scottish Junior International Athlete; Fellow of the Chartered Institute of Bankers and Fellow of the Chartered Institute of Transport,; Rail Professional Business Manager of the year in 1998 ; “Sheth Distinguished International Alumnus” award from Emory University and the Inspired Leaders Network award for the management of innovation.

    WHAT HAMISH CAN DO FOR YOU

    Hamish′s enthusiasm is totally infectious! Whether speaking, hosting, running a masterclass or coaching, Hamish will inspire your team with stories of innovation in both his own career and the lessons he has learned from other fields as diverse as sport, music, the armed services and teachers! From this, will come practical lessons and tools you can use to accelerate innovation, put the customer at the centre of your organization and/or revolutionize your approach to people/team leadership.

    Hamish′s approach is completely unique – he turns things on their head and takes you on an incredible journey of creativity and innovation. Hamish does not disappoint!


Hamish Taylor Speaker Videos Back to top

Hamish Taylor Keynote Speech


As keynote speaker at International Confex, Taylor discussed his approach to superior customer communication, which begins with customer understanding. He said that the old days of collecting statistics and customer data are over. In this new age of technology, Taylor said, “suddenly, everybody’s got as much information as everybody else, so it’s not an edge anymore.”

Taylor explained that the key is to “find out something about the customer’s world that nobody else has spotted yet.” This information is what he calls “soft insights.” Using examples from his career, Taylor went into detail about soft insights and how they can help organizations better understand their customers and market to them accordingly.

Keynote Speech


Keynote Speech



Speeches / Speaking Engagements Back to top


Taylor is recognized around the world as a leading authority on creating breakthroughs in accelerating innovation and change, customer insight, branding, leadership and performance. He is known for his infectious enthusiasm, whether he’s speaking, hosting, coaching or running a master class.

Taylor will inspire your team with stories from his career and lessons from sports, music, the armed services and teachers. He will provide you with tools you can use to innovate your business and revolutionize your approach to customer care and team leadership.

Hamish is recognized around the world by both major multi-nationals and smaller organizations as a leading authority in how to create breakthroughs in:

  • Accelerating Innovation and Change
  • Customer Insight and Brand
  • Leadership and performance


Hamish Taylor Speaker Testimonials Back to top

    "I and the 100 senior managers at the conference thought that both the standard of delivery and the content were fantastic. Hamish captivated the audience for 2 hours and all the delegates left with tangible things they could do to improve the way they increased sales through customer management."
    Berrison

    "Hamish was a great. Very lively, enthusiastic and entertaining speaker. His speech contained lots of very useful content that our audience really appreciated. Feedback from our attendees was excellent."
    Centre for Leadership Performance

    "Hamish′s presentations crackle with energy and original insights that make even our group of top-level, seasoned, high-achieving UK business and public sector leaders think ′Crikey: that′s inspiring! Why didn′t I think of that!?′ And these are people who it′s hard to impress..."
    Inspired Leaders Network




* Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.

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    "I and the 100 senior managers at the conference thought that both the standard of delivery and the content were fantastic. Hamish captivated the audience for 2 hours and all the delegates left with tangible things they could do to improve the way they increased sales through customer management."
    Berrison

    "Hamish was a great. Very lively, enthusiastic and entertaining speaker. His speech contained lots of very useful content that our audience really appreciated. Feedback from our attendees was excellent."
    Centre for Leadership Performance

    "Hamish′s presentations crackle with energy and original insights that make even our group of top-level, seasoned, high-achieving UK business and public sector leaders think ′Crikey: that′s inspiring! Why didn′t I think of that!?′ And these are people who it′s hard to impress..."
    Inspired Leaders Network


Hamish is recognized around the world by both major multi-nationals and smaller organizations as a leading authority in how to create breakthroughs in:

  • Accelerating Innovation and Change
  • Customer Insight and Brand
  • Leadership and performance


Hamish Taylor Keynote Speech


As keynote speaker at International Confex, Taylor discussed his approach to superior customer communication, which begins with customer understanding. He said that the old days of collecting statistics and customer data are over. In this new age of technology, Taylor said, “suddenly, everybody’s got as much information as everybody else, so it’s not an edge anymore.”

Taylor explained that the key is to “find out something about the customer’s world that nobody else has spotted yet.” This information is what he calls “soft insights.” Using examples from his career, Taylor went into detail about soft insights and how they can help organizations better understand their customers and market to them accordingly.

Keynote Speech


Keynote Speech