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Motivational and Keynote Speaker, leadership speaker

Greg is a high energy speaker that brings practical ideas that can be immediately applied to the workplace. He helps businesses transform themselves into good places to work that attract, retain and motivate people to their full potential. He combines story and strategy to teach audiences how to create high performance organizations that lead change, growth and innovation.

As founder and President of Chart Your Course International, he is recognized as a leading authority on talent management, leadership development and employee engagement. Smith helps executives and business owners accelerate individual and organizational performance and navigate change. He helps design strategies, workshops and training sessions to grow organizations and helps them create clearer direction, increased profitability, stronger executive teams, improved communication and happier and more productive employees.

Smith worked for the Army Surgeon General as a senior leadership speaker, greg smithconsultant responsible for innovation, quality management and strategic planning for the Army Medical Department. In addition, he served on the Board of Examiners for the Malcolm Baldrige National Quality Award, the nation’s highest honor for business excellence presented each year by the President of the United States.

Many of Greg’s clients include both large and small organizations including Malcolm Baldrige National Quality Award winners and “Top 100 Best Places to Work.”

Smith has also designed professional development programs for national and international organizations including Yamaha, Lexis-Nexis, AFLAC, Hallmark Cards, Riverside Auto Group, Sony, Deloitte, Bobcat, Kaiser Permanente, AT&T, Turner Broadcasting, Delta Airlines, Ace Hardware and Honda.

Smith has written and published over 350 articles and nine books including his latest, Fired Up! Leading Your Organization to Achieve Exceptional Results. He has been featured in hundreds of magazines and trade journals and has appeared on numerous television and radio programs, including Bloomberg Business News and PBS television. Greg is located in Durham, NC.

Greg is actively involved with the local, national and the international community. He sits on the board of University of North Georgia College Alumni Council, a member of Rotary International, Boy Scouts of America and was the President of Mercy Heart Medical Clinic, a non-profit healthcare organization in his hometown. In addition, he participates in building homes for villagers in Nicaragua.

Certifications

    • Certified Professional Behavior Analyst (CPBA)
    • Certified Professional Values Analyst (CPVA)
    • Certified TriMetrixHD Analyst


Greg Smith Speaker Videos Back to top

Greg Smith: Customer Service On the Front Line


Greg Smith: Demo Video


Greg Smith: Walt Disney's Secret of Success



Speeches / Speaking Engagements Back to top


Leadership Development and Employee Engagement Speaker
Greg Smith is a motivational leadership speaker and a management consultant helping businesses accelerate and improve performance. He gains his greatest satisfaction by developing leaders and showing them how to design best places to work that drive employee satisfaction, employee engagement, and employee retention.

Above and Beyond
In his practical and motivational style, Greg unfolds a blueprint that has helped thousands of people empower themselves, transform others and drive a positive “can do” attitude. People can choose to be negative or positive—it is their choice. Those that choose to be negative affect the attitudes of others, cause conflict, complain and resist change. You will learn how to become a leader, build enthusiasm and make a powerful difference to the lives of others. This session is designed to help human resource professionals and business people become change agents to improve performance and deliver powerful results.

Navigating Change: Keeping People Engaged, Motivated and Heading in the Right Direction
The ability to navigate change, see beyond the horizon, innovate and keep people engaged and motivated is more important than ever before. Change affects people in different ways—new directions, new strategies and ongoing uncertainty plague the workforce. Success comes to those who transform themselves, leverage human talent and harness the opportunities this changing environment brings. In this interactive and motivational presentation, Greg provides a transformation process that will quickly enhance performance creating a foundation of employee engagement, change and innovation. He provides practical ideas along with personal antidotes on what it takes to enhance creativity, improve employee engagement and help people find passion and pride in what they are doing.

Fired Up!: Leading Your Organization to Achieve Exceptional Results
Every organization today must achieve higher levels of performance. Success depends on your ability to manage change, improve financial results, build customer loyalty and motivate your workforce from the bottom to the top. This session will help you design a road map and a long-term strategy that gets your business heading in the right direction and each person performing at a higher level—achieving peak performance. Learn dozens of ideas and strategies on improving performance, motivating your people to new levels and innovative ways to grow your business.

How to Make Hippos Fly!: The New Leader: Bringing Creativity and Innovation to the Workplace
Innovation is the driving force behind growth, new jobs and new industries. Every person strives to be innovative, to be all they can be. On the other hand, bureaucracy drains the energy and creative ability and robs people the pride of a good job well done. In this interactive and motivational presentation, Greg provides a transformation process that will quickly enhance performance creating a foundation of employee engagement, change and innovation. He provides practical ideas along with personal antidotes on what it takes to enhance creativity, capture new ideas and help people find passion and pride in what they are doing.

The SMILE Technique: Five Things Good Managers Must Do
The actions taken by the leader is the driving force in building effective teams, improving performance and engaging and retaining a talented and skilled workforce. This session will provide attendees with five key strategies that drive performance and inspire and motivate people to go above and beyond. You will learn how to reward, motivate, engage, make accountable and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and guide your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

Managing the Family Owned Business Without Losing Your Shorts or Sanity
The family-owned business faces a unique set of challenges and issues. Less than one-third survive through the second generation and less than 10 percent make it through the third. Learn from a family business consultant who has guided hundreds of businesses in succession planning, reducing conflict and improved customer service. He will provide you with strategies, systems and processes to help you create a roadmap of success by addressing leadership transitions, succession planning and intergenerational issues, making your family business part of the solution—not the problem.

Build Your Business Bootcamp
Our Boot Camp is designed to help business owners turn their skills into a profitable business. Learn a proven business model to reach new customers and increase sales. Harness the Internet to build loyal customers and generate a steady stream of new clients. Explore dozens of time-tested strategies and techniques to maximize your business’ growth with the Internet, social media, radio and television appearances.

The High Performance Organization: Leading and Growing Your Business to Achieve Exceptional Results
Whether you are a small company, government entity or a large corporation, success depends on your ability to eliminate status quo, improve financial results and exceed customer expectations. The goal of this workshop is to get every person performing at a higher level—achieving peak performance. The High Performance Organization manages change effectively and embraces shifts in markets, competition and customer preferences. The organization is enabled to make meaningful change to improve programs, services, products and processes and to create new value for the organization's stakeholders.

Here Today, Here Tomorrow: Proven Ways to Attract, Retain and Motivate Your Workforce
The key to success for any organization is the ability to attract and retain skilled and talented people. Good organizations make employee retention a core element of their talent management and organizational development strategy. Those that fail to make it a priority risk losing their top talented people to the competition. This session shows you how to design an effective talent management strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance and productivity. This session is jam packed with tips, practical ideas, and easy-to-implement advice for creating a motivating, high-retention culture.

Employee Engagement Strategies that Boost Performance
Successful organizations realize employee engagement is critical in sustaining their leadership and growth in the marketplace. Employee engagement is the person’s connection to their work, the organization, their customers, the leaders and the relationships they have with their co-workers. Engaged employees stay with their employers, have higher levels of job satisfaction and make significant contributions. During this fast-paced workshop you will learn dozens of strategies and employee involvement techniques such as Roast, Toast and Boast, Vampire Extermination Expedition sessions and Quest programs to boost motivation and teamwork. Enhance employee engagement by using Idea Campaigns, Shining Stars and Idea Olympics. Learn how these programs can improve retention, cut costs, reduce employee turnover and have a major impact on job satisfaction.

Fast, Focused and Friendly: The Essentials of Great Customer Service
Learn to create a powerful culture of exceptional customer service that permeates and drives the actions of the entire organization. This program will help you create a five-step service quality process that develops the right attitudes, behaviors and emotionally connects with your customers. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service. Learn how to train your employees to become your ambassadors that will keep your customers pleased and coming back. This session provides dozens of tips and strategies that can be implemented immediately.

Dynamic Teambuilding that Generates Results
Individual behavior styles and our emotional intelligence (soft skills) have a direct impact on our interpersonal relationships in the workplace. Individuals differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our workshop will help individuals understand each other better and appreciate the unique strengths and differences each person brings to the office. As a result, you will become a better leader, communicator, team member and gain key strategies to create highly effective working relationships. The workshop incorporates a personalized behavior assessment to give a more complete understanding of yourself and others.

Hire the Best, Forget the Rest! How to Hire Top Performers Each and Every Time
The key to business success is the ability to attract, hire and retain skilled and talented people who fit your culture. Learn the skills, processes and the knowledge you need to identify and hire top performers each and every time—those that will perform in the top 20%. When you add the money spent on recruiting, hiring, orientation, training and employee turnover costs, it equals to 2.5 times the person’s annual salary. This workshop shows you how to design a comprehensive strategy for not only attracting and hiring skilled employees, but for motivating and engaging them to achieve a higher level of performance. As a result, you will generate greater customer loyalty, decreased employee turnover and higher financial returns for your business.



Greg Smith Speaker Testimonials Back to top

"If Greg Smith had never been born, Horatio Alger would have invented him."
    Steve Henry, Editor, The Times of North Central San Antonio

"Your humor and enthusiastic delivery served to hold interest as well as inspire all of the attendees. I have heard nothing but very positive and laudatory comments on your remarks."
    Henry U.B. Brummett, City Manager, City of Leon Valley

"Your presentation was perfect for our audience and rated as one of the highest during the entire conference. Your style and the content of your program generated many enthusiastic comments. Your valuable experience and background provided us some valuable information."
    Barbara Hampton, President, SNET Real Estate

"As a result of your training we are now seeing measurable improvements in reduced turnover, increased sales, better customer service, and improved communication and morale of all concerned."
    David Doss, President, Bates Ace Hardware

"This was an excellent, interesting lecture. I feel that what I had been taught I can actually go and use as soon as I hit the door. Mr. Smith is a very dynamic lecturer and is very personable. He also seemed very well prepared and sensitive to his audience and what they might be feeling."
    Melissa Dandy

"Four hours of my time in your seminar has resulted in an 51% improvement of our revenues during first quarter of year 2000. We should reach $450-500 million easily. Our teams work smart as well as hard and each member is having a lot more fun working together. You are the "Deal of the Century."
    Dave Dibble, Director of Marketing, Sunshine Companies

"I have been coming to these education sessions for over 5 1/2 years and this is the best one (by far) I have ever attended."
    > A. Dan Sossaman

Clients Include:

    • Federal Reserve Bank of Chicago
    • AFLAC International
    • Development Research  Council
    • PacifCare
    • Yamaha
    • Kaiser-Permanante
    • U.S. Army
    • Wyndham Hotels
    • Florida School Superintendents Assn.
    • Baxter Healthcare Corp
    • AT&T Takahasi
    • ASTD
    • Atlanta Hartsfield International Airport
    • International Association of Military Executives
    • ALLTELL Information Services, Inc.
    • Conway Data
    • American Management Association
    • Sony City of Albany, Georgia
    • American Hospital Association
    • State Farm Insurance
    • Clairon Metals
    • Bio Lab
    • Hallmark Cards
    • Bard Federal Executive Management Institute
    • Ohio Equipment Dealers Association
    • Associated Equipment Dealers
    • U.S. Air Force
    • Central Intelligence Agency
    • Practicing Foresters Institute
    • Trust Ace Hardware Stores
    • Matrix Daewoo
    • National Data Corporation
    • Delta Airlines
    • Bicycle Retail Education Conference
    • American Rental Association
    • Linkage Singapore Service
    • Quality Centre
    • U.S. Marine Corps
    • Turner Broadcasting
    • TBS
    • PizzaExpo
    • INS
    • Young Presidents Organization
    • Southern Nursery Association
    • American Public Works Association




* Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.

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"If Greg Smith had never been born, Horatio Alger would have invented him."
    Steve Henry, Editor, The Times of North Central San Antonio

"Your humor and enthusiastic delivery served to hold interest as well as inspire all of the attendees. I have heard nothing but very positive and laudatory comments on your remarks."
    Henry U.B. Brummett, City Manager, City of Leon Valley

"Your presentation was perfect for our audience and rated as one of the highest during the entire conference. Your style and the content of your program generated many enthusiastic comments. Your valuable experience and background provided us some valuable information."
    Barbara Hampton, President, SNET Real Estate

"As a result of your training we are now seeing measurable improvements in reduced turnover, increased sales, better customer service, and improved communication and morale of all concerned."
    David Doss, President, Bates Ace Hardware

"This was an excellent, interesting lecture. I feel that what I had been taught I can actually go and use as soon as I hit the door. Mr. Smith is a very dynamic lecturer and is very personable. He also seemed very well prepared and sensitive to his audience and what they might be feeling."
    Melissa Dandy

"Four hours of my time in your seminar has resulted in an 51% improvement of our revenues during first quarter of year 2000. We should reach $450-500 million easily. Our teams work smart as well as hard and each member is having a lot more fun working together. You are the "Deal of the Century."
    Dave Dibble, Director of Marketing, Sunshine Companies

"I have been coming to these education sessions for over 5 1/2 years and this is the best one (by far) I have ever attended."
    > A. Dan Sossaman

Clients Include:

    • Federal Reserve Bank of Chicago
    • AFLAC International
    • Development Research  Council
    • PacifCare
    • Yamaha
    • Kaiser-Permanante
    • U.S. Army
    • Wyndham Hotels
    • Florida School Superintendents Assn.
    • Baxter Healthcare Corp
    • AT&T Takahasi
    • ASTD
    • Atlanta Hartsfield International Airport
    • International Association of Military Executives
    • ALLTELL Information Services, Inc.
    • Conway Data
    • American Management Association
    • Sony City of Albany, Georgia
    • American Hospital Association
    • State Farm Insurance
    • Clairon Metals
    • Bio Lab
    • Hallmark Cards
    • Bard Federal Executive Management Institute
    • Ohio Equipment Dealers Association
    • Associated Equipment Dealers
    • U.S. Air Force
    • Central Intelligence Agency
    • Practicing Foresters Institute
    • Trust Ace Hardware Stores
    • Matrix Daewoo
    • National Data Corporation
    • Delta Airlines
    • Bicycle Retail Education Conference
    • American Rental Association
    • Linkage Singapore Service
    • Quality Centre
    • U.S. Marine Corps
    • Turner Broadcasting
    • TBS
    • PizzaExpo
    • INS
    • Young Presidents Organization
    • Southern Nursery Association
    • American Public Works Association


fired_up

Fired Up ! Leading Your Organization to Achieve Exceptional Results
Organizations need everyone to contribute their best. Fired Up! is a leadership book designed to show executives, business owners and leaders how to boost performance and create a high energy work culture from the bottom to the top. You will learn how to accelerate individual and organizational performance creating a dynamic place to work that makes more money, generates higher sales and provides outstanding service to your customers and workers alike.

People have the capacity of performing at a higher level. They want to be part of something bigger than themselves. The challenge for leaders and managers is to discover how to tap into those talents and create a positive culture at work. This is especially true today when morale in the workplace is lower than ever before. A 2010 survey conducted by the Conference Board showed only 45 percent of Americans are satisfied with their work. This is the lowest level ever recorded by the Conference Board in more than 22 years of research.

This book provides you dozens of tips and strategies on improving performance, motivating your people to new levels, and illustrates innovative ways to grow your business, increase sales and capture new customers. These new ideas and concepts will take you and your organization to the next performance level and help you achieve measurable, bottom-line improvement results immediately. As a result you will be able to adapt to changing trends and manage shifts in markets, competition and customer preferences.

A comprehensive range of practical and highly effective leadership tools and approaches are included to help you:

    • Boost performance and generate bottom-line results
    • Harness the creative talents and skills of your workforce
    • Inspire and lead people to sustained high performance
    • Shift people from status quo to total commitment
    • Solve problems in an innovative and creative way
    • Build ownership among all employees
    • Create customer loyalty that adds to a healthy profit margin

here_today_gone_tomorrow

Here Today, Here Tomorrow: Transforming Your Workforce from High-Turnover to High-Retention
Challenging traditional attitudes about retaining workers, author and consultant Gregory P. Smith outlines the new rules for dealing with worker shortages, the high cost of turnover, a diminished work ethic, managing a diverse workforce, and the increased importance of job satisfaction. At a time when the workplace environment is critical to keeping workers, here are proven ideas for having fun, communicating, rewarding employees, and building loyalty. The author provides practical solutions that will help companies:

    • Create great attitudes for making workers more reliable.
    • Increase motivation and creativity to keep top people from jumping ship.
    • Develop a flexible environment to boost productivity and satisfaction.
    • Respond to changes while making continual improvements.
    • Generate profits through increased customer satisfaction.
    • Save money by not having to replace workers.

The author also provides specific action steps to address such problems as absenteeism, getting teams to work together, and turning performance appraisals into positive opportunities. Using examples from innovative companies such as Earthlink, USAA Insurance, and Disney World, and comments from workers in all kinds of workplaces, this guide will help managers and human resource experts be more effective in changing times.


Leadership Development and Employee Engagement Speaker
Greg Smith is a motivational leadership speaker and a management consultant helping businesses accelerate and improve performance. He gains his greatest satisfaction by developing leaders and showing them how to design best places to work that drive employee satisfaction, employee engagement, and employee retention.

Above and Beyond
In his practical and motivational style, Greg unfolds a blueprint that has helped thousands of people empower themselves, transform others and drive a positive “can do” attitude. People can choose to be negative or positive—it is their choice. Those that choose to be negative affect the attitudes of others, cause conflict, complain and resist change. You will learn how to become a leader, build enthusiasm and make a powerful difference to the lives of others. This session is designed to help human resource professionals and business people become change agents to improve performance and deliver powerful results.

Navigating Change: Keeping People Engaged, Motivated and Heading in the Right Direction
The ability to navigate change, see beyond the horizon, innovate and keep people engaged and motivated is more important than ever before. Change affects people in different ways—new directions, new strategies and ongoing uncertainty plague the workforce. Success comes to those who transform themselves, leverage human talent and harness the opportunities this changing environment brings. In this interactive and motivational presentation, Greg provides a transformation process that will quickly enhance performance creating a foundation of employee engagement, change and innovation. He provides practical ideas along with personal antidotes on what it takes to enhance creativity, improve employee engagement and help people find passion and pride in what they are doing.

Fired Up!: Leading Your Organization to Achieve Exceptional Results
Every organization today must achieve higher levels of performance. Success depends on your ability to manage change, improve financial results, build customer loyalty and motivate your workforce from the bottom to the top. This session will help you design a road map and a long-term strategy that gets your business heading in the right direction and each person performing at a higher level—achieving peak performance. Learn dozens of ideas and strategies on improving performance, motivating your people to new levels and innovative ways to grow your business.

How to Make Hippos Fly!: The New Leader: Bringing Creativity and Innovation to the Workplace
Innovation is the driving force behind growth, new jobs and new industries. Every person strives to be innovative, to be all they can be. On the other hand, bureaucracy drains the energy and creative ability and robs people the pride of a good job well done. In this interactive and motivational presentation, Greg provides a transformation process that will quickly enhance performance creating a foundation of employee engagement, change and innovation. He provides practical ideas along with personal antidotes on what it takes to enhance creativity, capture new ideas and help people find passion and pride in what they are doing.

The SMILE Technique: Five Things Good Managers Must Do
The actions taken by the leader is the driving force in building effective teams, improving performance and engaging and retaining a talented and skilled workforce. This session will provide attendees with five key strategies that drive performance and inspire and motivate people to go above and beyond. You will learn how to reward, motivate, engage, make accountable and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and guide your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

Managing the Family Owned Business Without Losing Your Shorts or Sanity
The family-owned business faces a unique set of challenges and issues. Less than one-third survive through the second generation and less than 10 percent make it through the third. Learn from a family business consultant who has guided hundreds of businesses in succession planning, reducing conflict and improved customer service. He will provide you with strategies, systems and processes to help you create a roadmap of success by addressing leadership transitions, succession planning and intergenerational issues, making your family business part of the solution—not the problem.

Build Your Business Bootcamp
Our Boot Camp is designed to help business owners turn their skills into a profitable business. Learn a proven business model to reach new customers and increase sales. Harness the Internet to build loyal customers and generate a steady stream of new clients. Explore dozens of time-tested strategies and techniques to maximize your business’ growth with the Internet, social media, radio and television appearances.

The High Performance Organization: Leading and Growing Your Business to Achieve Exceptional Results
Whether you are a small company, government entity or a large corporation, success depends on your ability to eliminate status quo, improve financial results and exceed customer expectations. The goal of this workshop is to get every person performing at a higher level—achieving peak performance. The High Performance Organization manages change effectively and embraces shifts in markets, competition and customer preferences. The organization is enabled to make meaningful change to improve programs, services, products and processes and to create new value for the organization's stakeholders.

Here Today, Here Tomorrow: Proven Ways to Attract, Retain and Motivate Your Workforce
The key to success for any organization is the ability to attract and retain skilled and talented people. Good organizations make employee retention a core element of their talent management and organizational development strategy. Those that fail to make it a priority risk losing their top talented people to the competition. This session shows you how to design an effective talent management strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance and productivity. This session is jam packed with tips, practical ideas, and easy-to-implement advice for creating a motivating, high-retention culture.

Employee Engagement Strategies that Boost Performance
Successful organizations realize employee engagement is critical in sustaining their leadership and growth in the marketplace. Employee engagement is the person’s connection to their work, the organization, their customers, the leaders and the relationships they have with their co-workers. Engaged employees stay with their employers, have higher levels of job satisfaction and make significant contributions. During this fast-paced workshop you will learn dozens of strategies and employee involvement techniques such as Roast, Toast and Boast, Vampire Extermination Expedition sessions and Quest programs to boost motivation and teamwork. Enhance employee engagement by using Idea Campaigns, Shining Stars and Idea Olympics. Learn how these programs can improve retention, cut costs, reduce employee turnover and have a major impact on job satisfaction.

Fast, Focused and Friendly: The Essentials of Great Customer Service
Learn to create a powerful culture of exceptional customer service that permeates and drives the actions of the entire organization. This program will help you create a five-step service quality process that develops the right attitudes, behaviors and emotionally connects with your customers. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service. Learn how to train your employees to become your ambassadors that will keep your customers pleased and coming back. This session provides dozens of tips and strategies that can be implemented immediately.

Dynamic Teambuilding that Generates Results
Individual behavior styles and our emotional intelligence (soft skills) have a direct impact on our interpersonal relationships in the workplace. Individuals differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Our workshop will help individuals understand each other better and appreciate the unique strengths and differences each person brings to the office. As a result, you will become a better leader, communicator, team member and gain key strategies to create highly effective working relationships. The workshop incorporates a personalized behavior assessment to give a more complete understanding of yourself and others.

Hire the Best, Forget the Rest! How to Hire Top Performers Each and Every Time
The key to business success is the ability to attract, hire and retain skilled and talented people who fit your culture. Learn the skills, processes and the knowledge you need to identify and hire top performers each and every time—those that will perform in the top 20%. When you add the money spent on recruiting, hiring, orientation, training and employee turnover costs, it equals to 2.5 times the person’s annual salary. This workshop shows you how to design a comprehensive strategy for not only attracting and hiring skilled employees, but for motivating and engaging them to achieve a higher level of performance. As a result, you will generate greater customer loyalty, decreased employee turnover and higher financial returns for your business.



Greg Smith: Customer Service On the Front Line


Greg Smith: Demo Video


Greg Smith: Walt Disney's Secret of Success