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With decades of entrepreneurial experience under his belt, Barry Moltz helps small and medium-sized businesses maneuver major turn-arounds. A nationally recognized speaker, trainer, author, and consultant, he helps businesses in the areas of sales, marketing, social media, customer service, finance, and people management, so that they can unleash their full potential and grow.

A recent inductee into the Entrepreneurship Hall of Fame, Barry worked at IBM before venturing into the world of start-ups. He navigated the ups and downs of entrepreneurial life, launching three different businesses, the last of which he successfully sold. During those years he learned vital lessons about focus, connecting with others, and watching your cash flow.

Barry's radio show, Business Insanity Talk Radio, delivers useful advice on taking your business to the next level. He frequently shares his thoughts and insights on CNBC, MSNBC, NPR, the Huffington Post, and the American Express Open Forum. A multiple-time author, his latest book How to Get Unstuck details simple strategies for getting your business "off the hamster wheel" and moving forward.

Full Profile

    Barry Moltz gets business owners growing again by unlocking their long forgotten potential. With decades of entrepreneurial experience in his own business ventures as well as consulting countless other entrepreneurs, Barry has discovered the formula to get stuck business owners out of their funk and marching forward. Barry applies simple, strategic steps to facilitate change for entrepreneurs, and gets them growing their business once again. Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years.

    After successfully selling his last operating business, Barry has branched out into a number of entrepreneurship-related activities. He founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation. His first book, You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business describes the ups and downs and emotional trials of running a business. It is in its fifth reprint and has been translated into Chinese, Russian, Korean and Thai.

    His second book, Bounce! Failure, Resiliency and the Confidence to Achieve Your Next Great Success, shows what it takes to come back and develop true business confidence. It has been translated into Korean and German. His third book, BAM! Delivering Customer Service in a Self-Service World shows how customer service is the new marketing. Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging in size from 20 to 20,000.

    As a member of the Entrepreneurship Hall of Fame, he has also taught entrepreneurship as an adjunct professor at the Illinois Institute of Technology. He has appeared on many TV and radio programs such as The Big Idea with Donny Deutsch and The Tavis Smiley Show. He hosts his own radio show, Business Insanity Talk Radio, and writes regularly for the American Express Open Forum, Allbusiness.com, the Huffington Post, the Chicago Tribune’s Chicago Now and Crain’s Chicago Enterprise City.

Barry Moltz ON Speaking Back to top


I aim to give people a better perspective on what it takes to be truly successful in a small business.

SPEAKING.COM: What do you want people to learn/take away from your presentations?

MOLTZ: I aim to give people a better perspective on what it takes to be truly successful in a small business, and also help them realize that you can laugh and learn at the same time!

SPEAKING.COM: What kind of special prep work do you do prior to an event? How do you prepare for your speaking engagements?

MOLTZ: I always talk to attendees prior to the event to learn about the biggest issues they face so that I can incorporate them into my engagement. I am also constantly practicing my presentations so they are learned, and not memorized. My level of comfort on the stage has a direct impact on the audience and the atmosphere, making the latter two more relaxed. Finally, before I start my session, I try to spend time personally getting to know the audience.

SPEAKING.COM: Have you had any particularly memorable speaking engagements / unusual situations arise while on the road?

MOLTZ: I have had many memorable moments. There was the time when I was speaking in Minneapolis and there was a huge snowstorm - I spoke to 10 people in a room set for 1,000! Another time I fell off the back of the stage during the event.

SPEAKING.COM: What types of audiences would most benefit from your message?

MOLTZ: Small business owners that are stuck and want to change the way their companies run. They want to make more money and have a higher level of personal satisfaction in their chosen career.

Running a successful small business is much simpler than most business “gurus” make it out to be.

SPEAKING.COM: Which of your keynote speaking topics are your favorites and why?

MOLTZ: I love all of them, because they help small business owners solve real problems. My recent favorite is “The Magic Formula”. Running a successful small business is much simpler than most business “gurus” make it out to be.

SPEAKING.COM: What inspired you to start doing speaking engagements?

MOLTZ: When I sold my last small business, I had taken my family through several tough times. My wife wanted me to try something else, so I started speaking and writing about small business. It was either that or get divorced.

SPEAKING.COM: How do you keep your audience engaged and actively listening during your keynotes? Do you use case studies, personal stories and/or in your speeches?

MOLTZ: For me, story telling plays a key role, because it helps people relate to the message. Laughter is another vital learning tool, which is why I refer to my programs as “edu-tainment”! I often get the audience participating either from their seat or on stage through a game show format.

SPEAKING.COM: What are some of the successes you've helped clients achieve?

MOLTZ: I’ve worked for many large corporations who target small business owners including: PayPal, the UPS store, Sage, deluxe, EO, Dell, Microsoft, and Capital One.

To give you some perspective of a client success at a more personal level, I’ll leave you with feedback that I received from Mat Dry, the founder of the Safari guide agency, TIA Safaris:

“I just wanted to let you know how much I appreciated receiving your book at the presentation and reading it. It is an extremely helpful book with so much information that is pertinent to the evolution of my business. As you suggest, I will be taking a couple items of wisdom and concentrating on them. I look forward to the success I am quite certain they will bring to my business. I also wanted to compliment you on your talent as a presenter. You were absolutely captivating and made it a joy to be there at what I thought was going to be a snooze of a three-hour-‘retreat’. You really have a gift that I'm sure hundreds of lucky people will benefit from.”


Barry Moltz Speaker Videos Back to top

Barry Moltz, Entrepreneurship Expert: Keynote


Small business doctor, Barry Moltz explains what it takes to be a business innovator. Speaking about his own successes and failures with refreshing authenticity, Barry shares how he discovered that life was not the upward promotion per year climb his mother had promised him, but rather, a series of ups and downs. "That's the first skill we need to get if we're going to be innovative entrepreneurs," he points out. "The skill of resiliency."

Barry explains that while many people try their hand at running their own business, they often launch with misguided expectations. A belief in your idea and the willingness to see it fail should be top criteria for becoming an entrepreneur, yet people are frequently driven by other motives. "Statistically most people start their own business, because they hate their boss. How many people here hate their boss?" Barry asks the audience casually. "Don't raise your hand if your boss is here. That's not a good career move."

Demo Video



Speeches / Speaking Engagements Back to top


Veteran entrepreneur Barry Moltz covers the ups and downs of starting, running, and growing your own business in the age of connectivity. If you feel bogged down by a lack of progress, Barry can help diagnose what's holding you back and equip you with proven strategies to get your business out of a rut and moving forward. A humble straight talker, Barry's authenticity and audience relatability make "getting unstuck" an accessible and enjoyable adventure.

    KEYNOTES, BREAK-OUT SESSIONS and WORKSHOPS:
    Getting Your Small Business Unstuck

    What you did to get your business to where it is today, is NOT what you need to do to get your business where it needs to be. Businesses growth requires different actions as the market changes. Barry has identified 6 ways that businesses get stuck, causing their growth to slow. By simply making changes to these unproductive patterns, your business can start to flourish again. Areas discussed are sales, marketing, social media, finance, personal productivity, managing employees and customer service.

    • How to skyrocket your business by never selling again.
    • How to ensure that the world wide web is not a worldwide waste of time.
    • How to hire, train, manage and fire employees.
    • How to use customer service to make more money.
    • How to increase your personal productivity by 100%.
    • How to use your financial statements to predict what will happen next in your business.

    Escaping the Double Helix Trap and 7 Strategies to Get Unstuck
    The business owner’s biggest trap is continually flip-flopping their time between selling things and doing things. While the owner is busy trying to make sales, they aren’t getting the work done…the exact work that makes money. Conversely, when they are doing the work, the sales activity slows to a crawl. The Double Helix Trap keeps businesses struggling for years and years, or worse…a lifetime. In this presentation, Barry shows the 7 strategies to get unstuck which include:

    • The Relationship Ratings Methods: Forget about getting sales, have a system to create systematic relationships. We actually can’t sell anything to anyone, we just need to be there when people are ready to buy!
    • The Rapid Release Strategy: The exact method to avoid long, fruitless sales cycles, and how to get prospects to a buying decision in one-tenth of the time.
    • The Cringe Factor: The simple but highly effective method to identify vendors who are costing you too much time and money.
    • The Amplifier Effect: The most powerful technique for growing sales and marketing awareness without taking up any additional effort.

    Small Town Rules: How Small Businesses Can Prosper in a Connected Economy
    With the internet, every customer can now talk to every other customer. Right now, they are talking about your business and your reputation. It’s like living in a small town. Customers trust this earned media (reviews and references) from other customers over any company directed advertisement in their buying decisions. This is how small town owners have been operating for years. Every business now wants to get small and build a community.

    What you will learn from Small Town Business Owners:

      Rule 1. Plan for zero. There will be tough years ahead. Guaranteed!
      Rule 2. Spend creative brainpower before spending dollars. Too much money makes you stupid.
      Rule 3. Multiply lines of income to diversify your risk. Don’t have all your eggs in a single basket.
      Rule 4. Work anywhere, anywhen through technology. Geographic location is a thing of the past.
      Rule 5. Treat customers like community. Get off the balcony and have real conversations.
      Rule 6. Be proud of being small. Every large corporation finally wants to be you!
      Rule 7. Build your local connections. Your customers now want to buy local!

    You Need to Be A Little Crazy To Start and Run Your Own Business
    The best way to debunk myths about start-up business is to tell the truth: You have to be crazy to start a business. Entrepreneurs live at the complex intersection of business, financial health, physical well-being, spiritual wholeness and family life. Tidbits of insight will vaporize isolation, encourage self-reflection and refresh the spirit of anyone running their own business.

    BAM! Delivering Customer Service in A Social Media World
    For a long time, a company’s commitment to outstanding customer service began…and ended in its mission statement. The goal of the customer being number one in most companies is not translated into tactics for training the staff or incorporating feedback from their customers. Instead, companies continue to pay sales reps bonuses to bring new customers in the door and only pay minimum wages to the customer service reps to keep them there. This formula results in a revolving door of customers and overall poor service. This is all changing in a 24/7 connected world.

    • The world is your competition. With no geographic boundaries, almost every product or service has become a commodity. Your only sustainable competitive advantage is customer loyalty through great service. If I can get what you sell anywhere, why should I put up with bad service?
    • With self service kiosks and websites, companies can now personalize the customer experience. Every company can now call you by name, remember what you purchased and recommend what you like. This expectation does not get lower anywhere we surf on the internet, each time we call your company or walk into your brick and mortar locations.
    • Your company’s biggest fear was that a disgruntled customer would tell seven people. A dissatisfied customer can now tell 7 million people! Communicating via social media tools like Twitter, Facebook and YouTube has turned the business world upside down. Companies can no longer control the conversation about their brands through advertising. But, the good news is that social media can also help build a raving fan base and defuse ranting customers.

    You will learn: For a long time, a company’s commitment to outstanding customer service began…and ended in its mission statement. This is all changing in a 24/7 connected world.

    • When the world is your competition, customer service is your only sustainable competitive advantage.
    • Why you need to personalize the customer experience or get left behind
    • With social media, why customer service is the new marketing.
    • How to bust the 20 myths of customer service that hold your company back right now.
    • How to develop a formula to determine the economic value each customer contributes.
    • How to develop a two-way customizable customer service manifesto.
    • How to develop action plans for CEOs, line managers, and customer service reps.
    • How to get your best customers to stay and fire the harmful ones.

    Audience: Any manager or owner wanting to make customer service a part of the DNA for their organization. Sample Video on Customer Service View Web site on the book and customer service

    The Magic Formula For Small Business Success
    With Barry’s 25 years in small business, he has finally discovered the “magic formula” to make more profit at any company. Business “gurus” make it seem so complicated, bit it is really simply:

    P X P = P where People multiplied times Process means more Profit.

    In this session, he teaches participates how small business can take a quantum leap in just 180 days to grow the profit in their business. He shows what and how to implement each part of the equation.

    You will learn:

    1. People – People are the key to your business growth and prosperity. In The Magic Formula, participants discover the one thing you need to attract and keep the team they so desperately need to help their business grow.
    2. Process – Right now their business may in reality be more like a glorified job – working for a crazy person (You!). With the systems they’ll have in place after this session, they’ll enjoy greater freedom, cash flow and control than ever before… Not to mention a renewed passion for what got them started in the first place!
    3. Profit – Once they have the systems and people in place, it’s critical to watch their key metrics. They will get the financial tools they need to stay on top of the numbers so they can see the growth, be alerted early for upcoming potholes in the road, and consistently keep their cash flow where it needs to be for their business to grow – without overloading on debt.
    Audience: For Business Owners and Managers that want to make more money

    Breaking the Cash Crunch
    “As a business owner, I sleep like a baby. I go to bed early and wake up at midnight screaming my head off.” Sound familiar? Most small business owners spend a ton of energy and time worrying about their financial obligations. We’ve all felt the crunch of the Great Recession. Cash flow has slowed to a trickle, bank financing is out of the question and customers take longer to pay their bills. Recent surveys indicate that only 5% of business owners understand the secrets to overcoming the crunch and never being short of cash again. Learn them in this session and never run out of cash again.

    Stop the Insanity: 10 Real Tricks to Skyrocket your Productivity
    Stop confusing being busy with productivity. Recent studies have indicated that multi-tasking can cause brain damage. At the very least, it prevents you from doing any one thing to the best of your ability…and it certainly does not allow more to get done effectively. Here’s the thing: Every employee will mimic the way the owner works. They could soon have a team filled with inefficient, multi-tasking workers all running around chasing their tails.

    This session uncovers ways to get more done in half the time, even in this interruption-based culture. Better still, it will learn how to guide employees to do the same.

    Building a Team that Lasts
    One of the most difficult elements of growing a business is hiring and holding onto the right employees. A good rule of thumb is to be slow to hire and quick to fire. Unfortunately, not many business owners follow this advice. Instead, they hire the first person that reasonably fits the role before they’ve learned enough about that person. Then, when the employee doesn’t work out, they hesitate to fire them no matter how many other team members are affected by the incompetence.

    Learn how to stop the employee merry-go-round once and for all. In this session, you’ll learn the steps it takes to effectively hire, train, manage and fire people to provide the maximum leverage for your business.



Barry Moltz Speaker Testimonials Back to top

    "He was very personable and even spent time talking with a group of high school students attending our function. He received 7 out of 7 for all event criteria, including: style, knowledge and professionalism"
    Indiana Venture Center
    (Event booked by Speakers Platform)

    “Your energy is contagious.”
    Stefanie Weaver, Kauffman Foundation

    "Barry is a great speaker- I highly recommend him for any audience interested in entrepreneurship." ”
    Steve Mariotti, Founder & President of the National Foundation for Teaching Entrepreneurship (NFTE)

    Barry was "on" from the minute he hit campus – welcoming our guests, chatting with our students and warming up the crowd. He delivered an entertaining and informative message with 1000 watt energy. One of the highlights of the evening was the Q&A session, when one of the entrepreneurs in the audience said "you just told my life story". Another guest was so impressed that she bought a copy of Barry′s book for every person in her company. Afterward, he was the last to leave, signing books and answering questions until the very end. Barry provides exactly what he promises - High Impact and High Energy”.
    Anne McCarthy, Ph. D., Dean, Merrick School of Business

    "Barry spoke to a very diverse group of entrepreneurs. His intellectual humor was well received and his interest in local entrepreneurial development was stimulating." ”
    Maria G. Hampton, Vice President, Federal Reserve Bank of St. Louis

    “Thank you for an outstanding presentation here at Ball Sate University this past week. In addition to the advice provided for the students, numerous business owners who attended remarked to us how much they enjoyed your remarks. Thanks again, for helping us launch our Encite Speaker Series” ”
    Dr. Donald Kuratko, The Stoops Distinguished Professor of Entrepreneurship, Ball State University

    “Barry′s insights into entrepreneurship -- the challenges, successes and pratfalls -- kept our audience enthralled. This is one funny guy who has a lot of interesting stuff to say and who offers a truely unique viewpoint on the world of entrepreneurship. Every entrepreneur, and those who work with them, will appreciate Barry′s comedy and will recognize immediately that here′s a guy who′s shared their pain.””
    Dinah Adkins, President and CEO, NBIA

    "Thank you so much for your presentation at the 41st Annual Small Business Week Awards Luncheon. You were wonderful! Your remarks were insightful; your delivery very enjoyable. We look forward to hearing you speak on many more occasions."”
    Judith Roussel, District Director, U.S. Small Business Association

    Partial List of Clients
    Capital One
    General Electric
    Office Max
    The Atlanta Hawks (NBA)
    The Federal Reserve Bank
    Department of Agriculture
    Small Business Administration
    Kauffman Foundation
    National City Bank
    Harvard Business School
    MIT
    University of Chicago
    Northwestern University
    Darden Business School
    Thunderbird University
    National Association of Community Colleges for Entrepreneurship
    Collegiate Entrepreneurs Organization
    Young Entrepreneurs Organization
    Angel Capital Association
    Association of Small Business Development Centers
    National Business Incubator Association
    International Council on Small Business
    American Chamber of Commerce Executives
    US Chamber of Commerce
    Inc Magazine
    Finance Leaders Association
    National Foundation for Teaching Education
    Illinois Institute for Entrepreneurship Education
    National Association of Seed and Venture Funds




Exclusive Interview with Barry Moltz

If you have the passion and the drive for entrepreneurship, there is no other profession that is a better ride!
In this interview, Barry Moltz discusses:
    • The biggest reasons why small businesses "get stuck".
    • How to avoid wasting money in your business.
    • Simple ways to move your business forward.

* Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.

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Barry Moltz needs 12 vote(s) to make it into the Top 25 speakers on Speaking.com!


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SPEAKING.com Testimonials

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    "He was very personable and even spent time talking with a group of high school students attending our function. He received 7 out of 7 for all event criteria, including: style, knowledge and professionalism"
    Indiana Venture Center
    (Event booked by Speakers Platform)

    “Your energy is contagious.”
    Stefanie Weaver, Kauffman Foundation

    "Barry is a great speaker- I highly recommend him for any audience interested in entrepreneurship." ”
    Steve Mariotti, Founder & President of the National Foundation for Teaching Entrepreneurship (NFTE)

    Barry was "on" from the minute he hit campus – welcoming our guests, chatting with our students and warming up the crowd. He delivered an entertaining and informative message with 1000 watt energy. One of the highlights of the evening was the Q&A session, when one of the entrepreneurs in the audience said "you just told my life story". Another guest was so impressed that she bought a copy of Barry′s book for every person in her company. Afterward, he was the last to leave, signing books and answering questions until the very end. Barry provides exactly what he promises - High Impact and High Energy”.
    Anne McCarthy, Ph. D., Dean, Merrick School of Business

    "Barry spoke to a very diverse group of entrepreneurs. His intellectual humor was well received and his interest in local entrepreneurial development was stimulating." ”
    Maria G. Hampton, Vice President, Federal Reserve Bank of St. Louis

    “Thank you for an outstanding presentation here at Ball Sate University this past week. In addition to the advice provided for the students, numerous business owners who attended remarked to us how much they enjoyed your remarks. Thanks again, for helping us launch our Encite Speaker Series” ”
    Dr. Donald Kuratko, The Stoops Distinguished Professor of Entrepreneurship, Ball State University

    “Barry′s insights into entrepreneurship -- the challenges, successes and pratfalls -- kept our audience enthralled. This is one funny guy who has a lot of interesting stuff to say and who offers a truely unique viewpoint on the world of entrepreneurship. Every entrepreneur, and those who work with them, will appreciate Barry′s comedy and will recognize immediately that here′s a guy who′s shared their pain.””
    Dinah Adkins, President and CEO, NBIA

    "Thank you so much for your presentation at the 41st Annual Small Business Week Awards Luncheon. You were wonderful! Your remarks were insightful; your delivery very enjoyable. We look forward to hearing you speak on many more occasions."”
    Judith Roussel, District Director, U.S. Small Business Association

    Partial List of Clients
    Capital One
    General Electric
    Office Max
    The Atlanta Hawks (NBA)
    The Federal Reserve Bank
    Department of Agriculture
    Small Business Administration
    Kauffman Foundation
    National City Bank
    Harvard Business School
    MIT
    University of Chicago
    Northwestern University
    Darden Business School
    Thunderbird University
    National Association of Community Colleges for Entrepreneurship
    Collegiate Entrepreneurs Organization
    Young Entrepreneurs Organization
    Angel Capital Association
    Association of Small Business Development Centers
    National Business Incubator Association
    International Council on Small Business
    American Chamber of Commerce Executives
    US Chamber of Commerce
    Inc Magazine
    Finance Leaders Association
    National Foundation for Teaching Education
    Illinois Institute for Entrepreneurship Education
    National Association of Seed and Venture Funds


How to Get Unstuck
You wake every morning feeling like you are on a never-ending hamster wheel. Your energy and interest are waning. You have tried many things to turn your business around, but you have failed. You and your business are literally stuck. You keep looking for that magic bullet that will be “the tipping point” to take it to the next level. Sound familiar? You are not alone, and help is right inside this book.

It reveals the 25 most common reasons why companies get stuck and how to fix them. These include:

  • You Let Today’s “Emergencies” Dictate Your Plan
  • You Take Dangerous Risks Instead of Calculated Actions
  • Your Customers Can’t Find You When They Are Ready to Buy
  • Your Fear of Rejection Stops You from Selling
  • You Stop Marketing as Soon as Your Revenue Increases
  • You Hate Your Customers (and Maybe Even Your Employees or Vendors)
  • You Only Hire Employees Who Are Weaker Than You
  • You Allow Lousy Employees (and Customers) to Overstay Their Welcome
  • You Think Business Is About Growing Sales



    Small Town Rules: How Big Brands and Small Businesses Can Prosper in a Connected Economy
    Technology and economics are transforming business in a completely unexpected way: suddenly, even the largest companies must compete as if they were small, local businesses. Suddenly, your customers can talk to everyone else across the nation, and people listen to them, not your carefully crafted advertising or branding. It′s just like doing business in a small town, where "reputation is forever." Suddenly, communities and personal connections are critical to your success - just as they′ve always been in small towns.

    The best small-town and rural entrepreneurs have been successfully overcoming these challenges for centuries. Their lessons and techniques are suddenly intensely valuable to even the largest companies, most dominant brands, and most cosmopolitan businesses. Small Town Rules adapts these lessons and techniques for today′s new "global small town": one knitted together through the Web, Facebook, and Twitter. Two pioneering entrepreneurs and social media experts show how to:

    • Survive seasonal cycles and year-to-year fluctuations the way rural farmers and businesses do
    • Use "small town entrepreneur secrets" for coping with limited access to people and capital
    • Reduce risk by "piecing together" multiple income sources * Start using customer-driven communication to your advantage
    • Interact with customers on a more human scale, no matter how big you are
    • Rediscover your company′s local roots, and more

    Order Here




    Bounce!: Failure, Resiliency, and Confidence to Achieve Your Next Great Success
    Praise for Bounce!

    "Bounce! will transform fears into confidence and define your own brand of success. Brilliant!"
    —DR. JOE VITALE, author of The Attractor Factor

    "Moltz shows us that when we recognize failure as simply part of any business experience and approach it with humility and endurance, we can all have the true confidence we need for future success."
    —MICKEY KONSON, Vice President, Small Business Solutions, Capital One

    "Bounce! is about how to build long-term business confidence through success and failure. Moltz captures the essence of resiliency by helping businesspeople learn from all of the business outcomes they experience over their career."
    —ALAN A. BROWN, Executive Vice President, Nuveen Investments

    "Thank you, Barry Moltz, for getting past the ′you can turn it around′ cheerleading and the ′failure is your teacher′ balms that are supposed to somehow ease our pain when we hit bottom in spite of our best efforts. Thank you for taking a hard, honest, and often humorous look at failure for what it really is, and most of all for providing some real practical advice for getting through it."
    —SCOTT ALLEN, About.com, A New York Times Company
    Order Here




    Bam!
    Customer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a self-service culture with customers able and willing to do much more for themselves. We are becoming accustomed to the benefits and good feelings that we experience online through automated buying experiences that can be customized and personalized to our schedules, locations, buying patterns, and desires.

    More than ever before, the transactional relationship between the seller of products and the buyer of those products is critical to companies′ overall profitability. In this increasingly transparent world where so many products and services are viewed by consumers as commodities, providing exceptional customer service becomes the only sustainable competitive advantage for creating customer loyalty. The harsh economic realities that every business faces today and for the foreseeable future make this even truer.

    BAM! is a no nonsense book that teaches companies why they want to deliver effective customer service in this self-service world and how to do it. The book debunks the 20 common myths of customer service-from "The customer is always right" to "Customer service means the same thing to everyone," to "Companies achieve customer service by under-promising and over-delivering"-myths that too many companies use automatically to run their customer service practices and policies without ever questioning them.

    BAM! replaces myths with a tactical approach that shows companies how to make more money through attitudes and actions that will help their customers feel satisfied in good times or bad.

    Creating satisfied customers is the only enduring competitive advantage left in a world market where virtually everything is a commodity. Forget the customer service platitudes. The only reason a company should offer excellent customer service is because it will make money for the business.
    Order Here





    KEYNOTES, BREAK-OUT SESSIONS and WORKSHOPS:
    Getting Your Small Business Unstuck

    What you did to get your business to where it is today, is NOT what you need to do to get your business where it needs to be. Businesses growth requires different actions as the market changes. Barry has identified 6 ways that businesses get stuck, causing their growth to slow. By simply making changes to these unproductive patterns, your business can start to flourish again. Areas discussed are sales, marketing, social media, finance, personal productivity, managing employees and customer service.

    • How to skyrocket your business by never selling again.
    • How to ensure that the world wide web is not a worldwide waste of time.
    • How to hire, train, manage and fire employees.
    • How to use customer service to make more money.
    • How to increase your personal productivity by 100%.
    • How to use your financial statements to predict what will happen next in your business.

    Escaping the Double Helix Trap and 7 Strategies to Get Unstuck
    The business owner’s biggest trap is continually flip-flopping their time between selling things and doing things. While the owner is busy trying to make sales, they aren’t getting the work done…the exact work that makes money. Conversely, when they are doing the work, the sales activity slows to a crawl. The Double Helix Trap keeps businesses struggling for years and years, or worse…a lifetime. In this presentation, Barry shows the 7 strategies to get unstuck which include:

    • The Relationship Ratings Methods: Forget about getting sales, have a system to create systematic relationships. We actually can’t sell anything to anyone, we just need to be there when people are ready to buy!
    • The Rapid Release Strategy: The exact method to avoid long, fruitless sales cycles, and how to get prospects to a buying decision in one-tenth of the time.
    • The Cringe Factor: The simple but highly effective method to identify vendors who are costing you too much time and money.
    • The Amplifier Effect: The most powerful technique for growing sales and marketing awareness without taking up any additional effort.

    Small Town Rules: How Small Businesses Can Prosper in a Connected Economy
    With the internet, every customer can now talk to every other customer. Right now, they are talking about your business and your reputation. It’s like living in a small town. Customers trust this earned media (reviews and references) from other customers over any company directed advertisement in their buying decisions. This is how small town owners have been operating for years. Every business now wants to get small and build a community.

    What you will learn from Small Town Business Owners:

      Rule 1. Plan for zero. There will be tough years ahead. Guaranteed!
      Rule 2. Spend creative brainpower before spending dollars. Too much money makes you stupid.
      Rule 3. Multiply lines of income to diversify your risk. Don’t have all your eggs in a single basket.
      Rule 4. Work anywhere, anywhen through technology. Geographic location is a thing of the past.
      Rule 5. Treat customers like community. Get off the balcony and have real conversations.
      Rule 6. Be proud of being small. Every large corporation finally wants to be you!
      Rule 7. Build your local connections. Your customers now want to buy local!

    You Need to Be A Little Crazy To Start and Run Your Own Business
    The best way to debunk myths about start-up business is to tell the truth: You have to be crazy to start a business. Entrepreneurs live at the complex intersection of business, financial health, physical well-being, spiritual wholeness and family life. Tidbits of insight will vaporize isolation, encourage self-reflection and refresh the spirit of anyone running their own business.

    BAM! Delivering Customer Service in A Social Media World
    For a long time, a company’s commitment to outstanding customer service began…and ended in its mission statement. The goal of the customer being number one in most companies is not translated into tactics for training the staff or incorporating feedback from their customers. Instead, companies continue to pay sales reps bonuses to bring new customers in the door and only pay minimum wages to the customer service reps to keep them there. This formula results in a revolving door of customers and overall poor service. This is all changing in a 24/7 connected world.

    • The world is your competition. With no geographic boundaries, almost every product or service has become a commodity. Your only sustainable competitive advantage is customer loyalty through great service. If I can get what you sell anywhere, why should I put up with bad service?
    • With self service kiosks and websites, companies can now personalize the customer experience. Every company can now call you by name, remember what you purchased and recommend what you like. This expectation does not get lower anywhere we surf on the internet, each time we call your company or walk into your brick and mortar locations.
    • Your company’s biggest fear was that a disgruntled customer would tell seven people. A dissatisfied customer can now tell 7 million people! Communicating via social media tools like Twitter, Facebook and YouTube has turned the business world upside down. Companies can no longer control the conversation about their brands through advertising. But, the good news is that social media can also help build a raving fan base and defuse ranting customers.

    You will learn: For a long time, a company’s commitment to outstanding customer service began…and ended in its mission statement. This is all changing in a 24/7 connected world.

    • When the world is your competition, customer service is your only sustainable competitive advantage.
    • Why you need to personalize the customer experience or get left behind
    • With social media, why customer service is the new marketing.
    • How to bust the 20 myths of customer service that hold your company back right now.
    • How to develop a formula to determine the economic value each customer contributes.
    • How to develop a two-way customizable customer service manifesto.
    • How to develop action plans for CEOs, line managers, and customer service reps.
    • How to get your best customers to stay and fire the harmful ones.

    Audience: Any manager or owner wanting to make customer service a part of the DNA for their organization. Sample Video on Customer Service View Web site on the book and customer service

    The Magic Formula For Small Business Success
    With Barry’s 25 years in small business, he has finally discovered the “magic formula” to make more profit at any company. Business “gurus” make it seem so complicated, bit it is really simply:

    P X P = P where People multiplied times Process means more Profit.

    In this session, he teaches participates how small business can take a quantum leap in just 180 days to grow the profit in their business. He shows what and how to implement each part of the equation.

    You will learn:

    1. People – People are the key to your business growth and prosperity. In The Magic Formula, participants discover the one thing you need to attract and keep the team they so desperately need to help their business grow.
    2. Process – Right now their business may in reality be more like a glorified job – working for a crazy person (You!). With the systems they’ll have in place after this session, they’ll enjoy greater freedom, cash flow and control than ever before… Not to mention a renewed passion for what got them started in the first place!
    3. Profit – Once they have the systems and people in place, it’s critical to watch their key metrics. They will get the financial tools they need to stay on top of the numbers so they can see the growth, be alerted early for upcoming potholes in the road, and consistently keep their cash flow where it needs to be for their business to grow – without overloading on debt.
    Audience: For Business Owners and Managers that want to make more money

    Breaking the Cash Crunch
    “As a business owner, I sleep like a baby. I go to bed early and wake up at midnight screaming my head off.” Sound familiar? Most small business owners spend a ton of energy and time worrying about their financial obligations. We’ve all felt the crunch of the Great Recession. Cash flow has slowed to a trickle, bank financing is out of the question and customers take longer to pay their bills. Recent surveys indicate that only 5% of business owners understand the secrets to overcoming the crunch and never being short of cash again. Learn them in this session and never run out of cash again.

    Stop the Insanity: 10 Real Tricks to Skyrocket your Productivity
    Stop confusing being busy with productivity. Recent studies have indicated that multi-tasking can cause brain damage. At the very least, it prevents you from doing any one thing to the best of your ability…and it certainly does not allow more to get done effectively. Here’s the thing: Every employee will mimic the way the owner works. They could soon have a team filled with inefficient, multi-tasking workers all running around chasing their tails.

    This session uncovers ways to get more done in half the time, even in this interruption-based culture. Better still, it will learn how to guide employees to do the same.

    Building a Team that Lasts
    One of the most difficult elements of growing a business is hiring and holding onto the right employees. A good rule of thumb is to be slow to hire and quick to fire. Unfortunately, not many business owners follow this advice. Instead, they hire the first person that reasonably fits the role before they’ve learned enough about that person. Then, when the employee doesn’t work out, they hesitate to fire them no matter how many other team members are affected by the incompetence.

    Learn how to stop the employee merry-go-round once and for all. In this session, you’ll learn the steps it takes to effectively hire, train, manage and fire people to provide the maximum leverage for your business.



Barry Moltz, Entrepreneurship Expert: Keynote


Small business doctor, Barry Moltz explains what it takes to be a business innovator. Speaking about his own successes and failures with refreshing authenticity, Barry shares how he discovered that life was not the upward promotion per year climb his mother had promised him, but rather, a series of ups and downs. "That's the first skill we need to get if we're going to be innovative entrepreneurs," he points out. "The skill of resiliency."

Barry explains that while many people try their hand at running their own business, they often launch with misguided expectations. A belief in your idea and the willingness to see it fail should be top criteria for becoming an entrepreneur, yet people are frequently driven by other motives. "Statistically most people start their own business, because they hate their boss. How many people here hate their boss?" Barry asks the audience casually. "Don't raise your hand if your boss is here. That's not a good career move."

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Getting Your Business Unstuck with Barry Moltz

By Barry Moltz

Barry Moltz gets businesses growing again by unlocking their long forgotten potential. Thanks to decades of entrepreneurial experience in his own business ventures as well as consulting countless other entrepreneurs, Barry has discovered the formula to get business owners “unstuck” and marching forward. He applies simple, strategic steps to facilitate change for entrepreneurs, and gets ... more

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