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Customer Service / Loyalty SPEAKERS


Put your customers first and your business will last. SPEAKING.com Speakers Bureau realizes that today’s consumers are more empowered than ever. With on-demand expectations and diminished attention spans, they’re savvier, do the research and reconnaissance… and post about it. In a hyper-connected world of multi-channel social media, a bad review goes far… fast. Which makes customer service, experience and loyalty all the more paramount (and more difficult to earn).

SPEAKING.com has an extensive array of Customer Service Speakers who are experts at identifying consumer trends, behavior and what top companies do to distinguish themselves, while keeping happy customers singing their praises. Turn your employees into advocates and your clients into evangelists – a concept called “enchantment” – with SPEAKING.com customer loyalty experts like Ron Kaufman, Ted Rubin, and Robert Spector.

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Customer Service / Loyalty Speakers

Sasha Strauss

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
California, USA

One of the most brilliant minds in marketing, Sasha Strauss is the founder and manager of the consulting firm, Innovation Protocol. From Fortune 500 companies to presidential candidates, the brand strategist has dedicated two decades to helping organizations and people alike generate brand value that wins both the hearts and attention of the public. In addition to being a master of his craft, Strauss is a top-rated speaker, whose sensational… Read More


Bruce Himelstein

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Florida, USA

One of the smartest and most sophisticated minds of the marketing world, Bruce Himelstein is the innovative CMO behind some of the hospitality industry’s top luxury names. At a time when technology and the economy have turned the rules of marketing upside down, Himelstein has breathed new life into old brands, turning the Ritz Carlton, Loews hotels, and Oceania cruise lines into top-notch success models even in the middle of… Read More


Gregg Lederman

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
New York, USA

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don't just work, they matter. Gregg is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the "30 Best Business Books of 2013" by Soundview Executive Book Summaries. He is also the author… Read More


Nick Sarillo

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Illinois, USA

Nick Sarillo has proved that successful small businesses are driven by visionary leadership. The success of his company Nick’s Pizza & Pub (the sixth busiest independent pizza company in per-store sales) can be attributed to a purpose-driven culture and operational values. Nick’s Pizza & Pub has fostered a community where families can relax, connect and have fun together. Incredibly, Nick’s Pizza & Pub has margins that are twice the industry… Read More


Stephen Harvill

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$10,000 to $15,000
TRAVELS FROM
Texas, USA

Steve Harvill, President and CEO of Creative Ventures, has been sharing his concepts and strategies with companies for 30 years. From the Fortune 500 to small startups Steve and his Creative Ventures team have developed programs that cross industry lines and challenge the status quo. A scientist by education and the past president of two companies, Steve uses his leadership experience and empirical data to reinforce his assertions. Whether he… Read More


Michael Dart

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$20,000 to $25,000
TRAVELS FROM
California, USA

Retail industry expert Michael Dart has been monitoring and researching the fundamental changes in the retail markets over the recent decades. As we move into a more technological global future with saturated markets, consumers have expectations far above their predecessors. So much has changed that Michael believes that 50% of today's retailers and consumer companies will not be able to remain operative. The relationship between the seller and the buyer… Read More


Ted Rubin

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
Contact for fee schedule
TRAVELS FROM
New York, USA

Ted Rubin is a leading social marketing strategist, keynote speaker, brand evangelist and acting Chief Marketing Officer of Brand Innovators. Ted began his online career working with bestselling author and entrepreneur, Seth Godin, at Yoyodyne, which was acquired by Yahoo! in 1998. From 2008 to 2010, Ted served as Chief Marketing Officer for e.l.f. Cosmetics, where he built an engaged multi-million member database of advocates for the brand. From 2010… Read More


Dennis Snow

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Florida, USA

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it… Read More


Ron Kaufman

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$25,000 to $30,000
TRAVELS FROM
Singapore

Ron Kaufman is the go-to guy for motivation. He is the world’s leading educator and motivator, helping companies to transform their customer service and build better service cultures. With his powerful insights and knowledge of global best practices, gained from working with clients on every continent for over twenty years, it is no wonder that Speaker magazine rated Ron one of the “Top 25 Who’s Hot” speakers. The energy and… Read More


Dave Mitchell

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$5,000 to $10,000
TRAVELS FROM
Colorado, USA

Dave graduated magna cum laude from Eastern Illinois University with a degree in mass communications and business administration. Later, he obtained a masters degree in global human resources development from the University of Illinois. He founded the Leadership Difference, Inc. in 1995 and serves as President and primary service provider. He is also an adjunct faculty member at the University of Illinois in Urbana-Champaign. Dave began his professional career in… Read More


Rick Segel

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$5,000 to $10,000
TRAVELS FROM
Massachusetts, USA

Rick Segel has a passion for retail! He is the ultimate business development specialist. He turns meetings into events, events into life-time memorable experiences. He has enthralled audiences in 49 states, 10 countries, and 5 continents. His best-selling Retail Business Kit for Dummies is just one of his respected titles. His background and expertise have allowed him to do this in a number of industries, identifying those universally applicable secrets… Read More


Kelly McDonald

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
Texas, USA

Kelly McDonald is a nationally recognized marketing expert, with deep specialization in diversity marketing and business trends. She was named #1 on Successful Meetings magazine’s list of "26 Hot Speakers." Kelly is the author of How to Market to People Not Like You and has been featured on CNBC, in BusinessWeek, on CNNMoney.com and on Sirius/XM Radio. She works with clients such as Toyota, Harley-Davidson, Sherwin-Williams, State Farm and Miller/Coors.… Read More


Bill McDermott

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$30,000 to $50,000
TRAVELS FROM
Pennsylvania, USA

Bill McDermott was appointed co-CEO of SAP alongside Jim Hagemann Snabe on February 7, 2010. In this capacity, and also as a member of the Executive Board of SAP, he oversees SAP′s strategic business activities relative to all customer operations, sales, marketing, communications, field services, consulting, corporate development, and ecosystem activities. As the world′s leading provider of business software, SAP is an over 64 billion company with more than 14… Read More


Cam Marston

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$15,000 to $20,000
TRAVELS FROM
North Carolina, USA

Consultant, author, and speaker Cam Marston has worked with Fortune 500 companies and small businesses throughout the world to improve multigenerational relations and communications. He has appeared in the Chicago Tribune, Philadelphia Inquirer, New Zealand Herald, Entrepreneur Magazine, Charlotte Observer, HR Management Today, Money Magazine, Fortune Small Business (FSB), on the BBC, Good Morning America, and in and numerous trade journals and city business journals across the United States. Cam’s… Read More


Philip Kotler

FEE CATEGORY ** Please note that while this speaker’s specific speaking fee falls within the range posted above (for Continental U.S. based events), fees are subject to change. For current fee information or international event fees (which are generally 50-75% more than U.S based event fees), please contact us.
$30,000 to $50,000
TRAVELS FROM
District of Columbia, USA

Dr. Philip Kotler is the S.C. Johnson & Son Distinguished Professor of International Marketing at the Northwestern University Kellogg Graduate School of Management in Chicago. He is hailed by Management Centre Europe as "the world′s foremost expert on the strategic practice of marketing." Dr. Kotler is known to many as the author of what is widely recognized as the most authoritative textbook on marketing: Marketing Management, now in its 13th… Read More


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