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Customer Service

Learn What Customers & Employees Crave Most, with Gregg Lederman

By Gregg Lederman 0 Comments

Gregg Lederman is the founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions that don’t just work, they matter. He is the author of ENGAGED! Outbehave Your Competition to Create Customers for Life, a New York Times and USA Today Bestseller. ENGAGED! was recognized as one of the “30 ... more -->

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Relationships, Customer Service and Success with Jim Cathcart

By Jim Cathcart 0 Comments

One of the most recognized motivational and sales speakers in the world, Jim Cathcart was named one of the “Top Sales Influencers” by Top Sales World Magazine. He has been inducted both into the Speaker Hall of Fame and the Sales and Marketing Hall of Fame in London. His TEDx speech is one of their ... more -->

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Profiting from Common Sense Customer Service with Teresa Allen

By Teresa Allen 0 Comments

Teresa Allen owns the customer service and sales training firm Common Sense Solutions, a company that focuses on bringing common sense solutions to businesses. Her training and years as a successful salesperson have given her a clear understanding of the connection between customer service and happy customers. She shares her expertise in her book Common ... more -->

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Delivering Customer Experience Excellence with Passion by Lior Arussy

By Lior Arussy 0 Comments

The recipient of CRM Magazine’s “Influential Leader Award”, Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious ... more -->

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Measuring Customer Satisfaction

By Dave Mitchell 0 Comments

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing. In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction. The stakeholders are generally defined as ownership, employees, and customers. Of all these metrics, the one that can be the most misleading is customer ... more -->

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Is Your Customer Service Too Well Done?

By Teresa Allen 0 Comments

I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred ... more -->

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Turning Detractors Into Loyalists

By Jackie Huba 0 Comments

The Alamo Drafthouse theater chain based in Austin, Texas has built a reputation on their love of movies, creative programming and perhaps more recently for its stringent no texting and talking policies. For the uninformed, Alamo strictly prohibits using one’s cell phone for any reason during a movie. Rule breakers are warned once, and upon ... more -->

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Build Scalable, Brand-building Power with Your Employees

By Kare Anderson 0 Comments

Even with the priceless brand-building glow enjoyed by a few celebrity CEOs like Richard Branson and Tony Hsieh isn’t it strange that so few CEOs attempt the same success? Odder still, few companies tap the scalable, brand-building power of their employees. In fact, it may be their biggest missed opportunity in our increasingly connected yet ... more -->

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Speakers / Writers

  • Meredith Baxter

    The star of numerous acclaimed comedic and dramatic roles in television and movies, Meredith Baxter offers an inspiring story of courage, hope, self-acceptance and happiness to millions dealing with drug abuse, domest ... more -->

  • Robin Farmanfarmaian After a medical misdiagnosis put her through multiple unnecessary surgeries as a teenager, Robin Farmanfarmaian made it her mission to empower patients through a tool she did not have during her sickness: modern-day tech ... more -->
  • John Larroquette

    Emmy and Tony-award winning actor, John Larroquette uses his personal experience to educate the public on substance abuse and recovery. The iconic stage and television actor from pop culture favorites such as the sitc ... more -->

  • Leon Logothetis

    Adventurer and TV personality Leon Logothetis brings out the best in people during his global travels. The best-selling author and broker-turned-traveling philanthropist and his humble journeys have been featured on ... more -->

  • Keith Barry Keith Barry is the world’s leading TV Hypnotist, Mentalist and Brain Hacker. As a world- renowned performer, Keith has toured for many years showcasing his mind-blowing skills in every corner of the globe. Keith has st ... more -->
  • Allon Raiz When things got tough, Allon Raiz rethought his failing business and turned it into the most successful business incubator in South Africa. Today Raizcorp is one of the few profitable business incubators in the world, an ... more -->
  • Steve Blank Put to a vote, I might have been chosen “least likely to succeed” in my New York City high school class. My path has taken me from repairing fighter planes in Thailand during the Vietnam War (a member of the Society ... more -->
  • Antonio Nieto-Rodriguez Global business strategist Antonio Nieto-Rodriguez equips multinational executives to focus their company and themselves, so they can elect, manage, and execute projects more efficiently even during tough times. He draws ... more -->
  • Shaun Tomson

    One of the greatest surfers of all time, legend Shaun Tomson brings a message of optimism and positivity to over 100,000 young people and adults each year. A successful entrepreneur, his application of surfing culture ... more -->

  • Alexander Tsiaras

    Alexander Tsiaras has been bringing science to life for years through his artistic genius. Known as “The Digital Leonardo DaVinci,” his images are famous worldwide having graced the covers of LIFE, Time, an ... more -->

  • Uri Gneezy

    Uri Gneezy’s early work on when and why incentives can backfire has become the cornerstone in a compelling line of research that explores when traditional economic theories fail to explain real human behavior. He is ... more -->